Supervisor, Call Centre Operations

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Overview Call Centre Supervisor/Senior Call Centre Executive Looking for an experienced Call Centre Supervisor/Senior Call Centre Executive. Salary: $3000 (Depending on experience)Location: Central Working days: Any 5 days, Morning to Night, 9 hours/shift AWS + VB Entitled Start ASAP Key responsibilities Supervise a team of customer service representatives...

We are looking for Full-time Centre Supervisor (Operations) to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City.### Your responsibilities as a Centre Supervisor (Operations): ###· Train & work closely in an administration team and be responsible for the daily operations of the tuition...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities: 1. Operations Management: - Oversee the day-to-day operations of the airport transfer and limousine services. - Develop and implement operational policies, procedures, and standards to ensure efficient and...

Roles & Responsibilities Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...

The JobYou will support Call Centre Department in the answering and managing of calls, faxes and emails received from various stakeholders pertaining to appointment bookings with the highest quality and operational standards.You duties shall include, but not be limited to the following:Answering incoming and outgoing calls in a timely manner and in...

Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...