Call Centre Assistant Team Leader

**Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...

**Additional Information** **Job Number**25009994 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns....

**Job Number** 24086919 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or...

Group Leader Recruitment Poster CopyBe our Group Leader · Earn Commissions the Easy WayHighlightsBase commission starts from 3%, can go up to 10% every 2 monthsShare daily on WhatsApp, Telegram, Facebook, TikTok SGD 200 extra reward monthlyClear data, guaranteed payout, safe & reliableCall to ActionContact me today and kickstart your Group Leader...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

**Responsibilities**: - To lead a team of Call Centre Agents / Customer Service Officers in providing customer service to callers - Manage & resolve customer’s complaints & feedback. - Support the manager in highlighting operational issues and areas for improvement. - Assist in manpower planning of team, including leave planning. - Ensure quality and KPI...

Presently we have a Job Opening for a Call Centre Manager position2. Provide leadership and regular coaching to Team Leaders and Agents. 3. Responsible for managing the day-to-day running of the contact centre