Internal Sales/Customer Service Executive

2 weeks ago


Central Region, Singapore Allinton Engineering & Trading Pte. Ltd. Full time $40,000 - $60,000 per year

*Internal Sales & Customer Service*

A Sales & Customer Service Executive performs order processing and fulfilment tasks and analyses customers' needs and information to improve customer relationships and experiences. Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and promptly responding to customers' requests and queries. The job environment is customer-centric and service-oriented. The individual should be a communicative, attentive and patient team player who can address customers' issues effectively and achieve customer satisfaction.

Job Description

Address customers' requests and queries

Process sales orders, upsell and cross-sell

Analyse customer information and needs to improve customer relationships and experience

Execute order processing and order fulfilment tasks

Gather customer feedback from multiple sources including surveys

Identify risks associated with different approaches to business process change

Implement business process improvement solutions to achieve effectiveness in customer service operations

Maintain the client contact database to ensure it is up to date

Provide feedback and suggestions on how to improve processes

Record customers' requests and follow-up actions in the database system

Support the implementation of appropriate customer service channels and solutions for managing customers' concerns

Requirements

Excellent Customer Service

Good interpersonal and negotiation skills

Outgoing, personable

Diploma or Degree in Business Administration or similar

Work Schedule:

This job has the following work schedule:

5 days / week

Benefits & Perks

This job has the following benefits:

Visa sponsorship

Company equipment

Training & professional development

This job is located in Lavender, Central, Singapore.

Are you interested in this position? If so, apply now and get a response from us fast

Don't miss out an opportunity to advance your career to the next level.



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