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After Sales Support

2 weeks ago

West Region, Singapore Cummins Sales And Service Singapore Pte. Ltd. Full time $90,000 - $120,000 per year

Cummins Sales And Service Singapore Pte. Ltd. is hiring a Full time After Sales Support role in Tuas, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • More than 4 years of relevant work experience required for this role

Cummins Singapore is seeking a technically proficient Aftermarket Sales Engineer (Power Generation segment) to join our Aftermarket team. This is a critical, customer-facing position, focused on driving aftermarket growth through parts and service solutions for Cummins engines/generators within Singapore.

You will be responsible for building strong customer relationships, identifying parts and service opportunities, and developing tailored solutions that enhance equipment reliability and performance. This field-based role involves conducting site surveys, equipment inspections, and engaging in in-depth technical discussions with customers and vendors. By providing exceptional product and system sales support, you will influence demand and preference for Cummins solutions among technical and commercial stakeholders.

In this role, you will make an impact in the following ways:

  • Develop and manage relationships with key customers including facility managers, M&E contractors, OEMs, system integrators and other related vendors.
  • Develop strategies and account plans for key customers.
  • Identify and pursue aftermarket sales opportunities such as:

a. Long-term service contracts

b. Major repair/overhauls

c. Health checks and diagnostics

d. ECU/control system upgrades

e. Parts and consumables supply

  • Conduct site visits and technical assessments to evaluate customer needs.
  • Provide timely and accurate technical support, inspection reports, and recommendations.
  • Prepare and present quotations, ensuring alignment with customer specifications and commercial expectations.
  • Reports potential sales opportunities in the CRM system
  • Coordinate with parts/service operations, engineering to ensure timely delivery of customer deliverables.
  • Drive customer satisfaction by resolving issues promptly and professionally.
  • Keep current on competition, industry, regulations, technologies. Study impact and develop actions to address these trends/challenges.
  • May mentor newer sales function personnel. .

To be successful in this role you will need the following:

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Persuades - Using compelling arguments to gain the support and commitment of others.
  • Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Articulating Value Proposition - Interprets internal and external customer needs based on relevant application; explains and demonstrates products, solutions, and services to distinguish strengths and weaknesses to meet customer's specific needs to differentiate against competition.
  • Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.
  • Pricing Strategy - Develops prices by aligning and building consensus with key stakeholders across functions to achieve business targets.
  • Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.

Preferred Qualifications:

  • Diploma or Degree in Mechanical/Electrical Engineering. This position may require licensing for compliance with export controls or sanctions regulations.
  • Minimum 10 years of experience in technical sales or aftermarket support, preferably in power generation/diesel engines.
  • Familiarity with Cummins engines/generators is preferred.
  • Strong technical acumen with the ability to conduct hands-on inspections and diagnose equipment performance.
  • Prior experience in aftermarket business development/sales.
  • Strong interpersonal and communication skills with the ability to influence at all organizational levels.
  • Self-motivated, field-oriented, and customer-driven.
  • No cross-border relocation provided.