Sales & Customer Service

2 weeks ago


Central Region, Singapore Private Advertiser Full time $40,000 - $60,000 per year

A Sales & Customer Service Executive performs order processing and fulfilment tasks and analyses customers' needs and information to improve customer relationships and experiences. Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and promptly responding to customers' requests and queries. The job environment is customer-centric and service-oriented. The individual should be a communicative, attentive and patient team player who can address customers' issues effectively and achieve customer satisfaction.

Address customers' requests and queries

Process sales orders, upsell and cross-sell

Analyse customer information and needs to improve customer relationships and experience

Execute order processing and order fulfilment tasks

Gather customer feedback from multiple sources including surveys

Identify risks associated with different approaches to business process change

Implement business process improvement solutions to achieve effectiveness in customer service operations

Maintain the client contact database to ensure it is up-to-date

Provide feedback and suggestions on how to improve processes

Record customers' requests and follow-up actions in the database system

Support the implementation of appropriate customer service channels and solutions for managing customers' concerns

Requirements

Excellent Customer Service

Good interpersonal and negotiation skills

Outgoing, personable

Diploma or Degree in Business Administration or similar


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