Business Support Specialist

2 weeks ago

West Region, Singapore Jebsen & Jessen Group of Companies Full time $60,000 - $120,000 per year

Key Responsibilities:

  • Manage Sales Administration

    Oversee comprehensive sales administrative functions in support of the Sales and Marketing team.
  • Sales Order Processing

    Handle the end-to-end sales process, including preparing and processing sales quotations, sales orders, delivery orders, purchase orders, and invoices.
  • Order and Delivery Coordination

    Ensure timely and accurate delivery in accordance with customer requirements by coordinating with suppliers and the internal purchasing team.
  • Delivery Status Management

    Prepare and update delivery status reports based on supplier confirmations and provide timely updates to customers.
  • Customer Communication

    Manage daily customer enquiries and calls with professionalism and integrity, ensuring timely follow-up on product inquiries and requests.
  • Documentation Management

    Ensure accurate and timely handling of all relevant documentation, including customer POs, sales orders, delivery orders, invoices, and packing lists.
  • Pricing and Quotation Support

    Verify pricing upon receipt of customer POs and liaise with the quotation team for re-quotes when discrepancies are identified.
  • Customer Satisfaction and Issue Resolution

    Address customer queries and concerns effectively, demonstrating attentiveness and responsiveness to exceed expectations.
  • Key Account Support

    Ensure prompt and accurate order processing for major Key Accounts, including follow-ups with OOH reports, delivery schedules, invoices, and necessary documentation.
  • Supplier and Internal Collaboration

    Liaise with suppliers on order and delivery status, and maintain strong cooperation with internal teams (sales, purchasing, quotation) to ensure seamless operations.
  • Cross-functional Collaboration

    Work with different departments to streamline processes, improve operational efficiency, and support special delivery arrangements as needed.
  • Office Administration

    Provide general administrative support including team welfare, answering calls, sample products and maintaining office supplies.
  • Continuous Learning

    Stay updated and consistently demonstrate core competencies required for the role.

Requirements:

  • Diploma in Business Administration or any other qualification if the candidate possesses the relevant experience.
  • At least 5 years of sales administration experience, however fresh degree holders may be considered.
  • Detail oriented; highly organized and able to handle high volume of orders.
  • Good command of English, Mandarin will be added advantage.
  • Computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Attention to detail and accuracy in performing tasks.

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