Guest Services Officer

3 days ago

Central Region, Singapore Hotel Traveltine Full time $3,000 - $6,000 per year

Benefits:

  • 5-day work week.
  • Birthday Leave, Celebration Leave 2 days.
  • Duty Meals Allowance.
  • Dental and Flexible Benefits.
  • Birthday and Festive Celebrations.
  • AWS and Variable Bonuses.
  • F&B and Room Discounts.

Job Description

PRIMARY OBJECTIVES

  • To perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out.
  • To attend to all guests' enquiries and complaints and to ensure guests' satisfaction.
  • To be smart and tidy in personal appearance.
  • To greet and welcome all guests' with a smile and cheerful appearance.

MAIN DUTIES AND RESPONSIBILITIES

  • To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card.
  • To issue program room keycards and validate duplicate room keycards to guests.
  • To attend to all requests and requirements from guests promptly and handle complaints tactfully.
  • To assist walk-in guests and in-house guests with alternative accommodation in the event of a full house situation.
  • To inform other departments of arrival, room changes, check out and special arrangements.
  • To maintain mails and information desk routines as per procedures.
  • To answer telephone and guest enquiries.
  • To receive and hold in safe custody on all foreign currencies made by guest as Deposit.
  • To offer up-selling of rooms to a higher category of room type.
  • To accept and take down reservations in the absence of Reservation Staff.
  • To liaise with Guest Services Manager or Supervisor regarding on complaints and special requests.
  • To perform check out procedures and to ensure all bills are settled by guests upon departure.
  • To receive monies from guests in payment of outstanding bills and to refund monies to guests when there is a credit balance due.
  • To balance cash float, credit card transactions and other transactions at end of each shift.
  • To check all guests bills before presentation to guest upon guest check out.
  • To collect or charge all monies due to the hotel to the respective travel agents or companies.
  • To perform cashiering and maintain a complete record of guests' account.
  • To declare all cash shortages or excess to Finance Department.
  • To file documents and relevant of reports in proper file.
  • To co-ordinate with Sales Department, Housekeeping Department, any other department and Front Office staff to ensure hotel's objective to provide the most efficient services to guests is achieved.
  • Any other suitable tasks as and when assigned by Superior.

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