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Guest Service Officer

2 weeks ago

Central Region, Singapore Worldwide Hotels Management (H) Pte. Ltd. Full time $2,000 - $3,000 per year

Job Responsibilities:

  • Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.

  • Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.

  • Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.

  • Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.

  • Deliver guests' correspondence and packages to rooms or wherever designated.

  • Ensure the workplace is clean and well maintained at all times.

  • Escort guests to their rooms, explaining the facilities of the hotel etc.

  • Assist in driveway as required.

  • To report on any loss and found item.

  • Any other duties within reasonable scope as assigned.

  • Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements:

  • Prior experience in guest service and support operations would be an added advantage although training will be provided.

  • Ability to converse in basic English for interaction with guests / understanding guests' needs & request.

  • Able to maintain a friendly and positive demeanor.

  • A team player with the ability to work with minimum supervision.

  • Able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.

  • Able to adhere to standard operating procedures / policies on workplace safety.