Customer Service Specialist

4 days ago

East Region, Singapore Zuellig Pharma Pte Ltd Full time $60,000 - $120,000 per year

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

1. Business & Operations Performance

  • Prepare the financial performance of the programs assigned.
  • Represent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.

2. Customer Service

  • Work closely with other internal stakeholders to provide quality, pro-active communication to clients' queries.

3. Operations

  • Prepare and monitor assigned clients' key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients' service level and performance.

4. Order Fulfilment

  • Ensure all orders are processed timely.
  • Liaise with freight forwarders to ensure shipment are picked up on time from the regional hub.

5. Billing

  • Responsible for the timely and accurate billing to clients for service performed.

6. Projects

  • Participate in any projects as assigned by Program Manager from time to time.

Requirements (Must-Have):

  • Diploma/ Degree in Supply Chain and Logistics Management / Operations Management / Engineering related fields with preference in Industrial Engineering.
  • Minimum 2 years of experience in an operational/3PL environment.
  • High level of proficiency in MS Office 365 especially in Excel and Powerpoint.
  • Excellent customer service skills.

Advantageous to Have:

  • Experience in the following SAP modules would be preferred - Material Master (MM) / Sales and Distribution (SD) / Production and Planning (PP)

Personal Attributes:

  • Analytical and able to troubleshoot complex problems.
  • Excellent interpersonal and communication skills to both internal and external stakeholders.

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

  • Specialist, Customer Service

    21 hours ago

    Tampines, East Region, Singapore SILICON BOX Full time $60,000 - $120,000 per year

    Position SummaryThe Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with...

  • Customer Service Specialist

    4 days ago

    East Region, Singapore Lee Wee & Brothers Pte Ltd Full time $4,000 - $6,000 per year

    OverviewWe are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding...

  • Customer Service

    4 days ago

    East Region, Singapore Global Airfreight International Pte Ltd Full time $40,000 - $80,000 per year

    Specific Job Role/ Scope:Air Export shipment specialist - Aviation / Time Critical accounts.Responsibilities and Duties:Work closely across internal/ external departments to ensure smooth handling all aviation & time critical shipments.Liaise with Shippers/ OA/ Consignee/ Purchaser.Follow up with shipper/ customer on cargo readiness and required...

  • Customer Service Specialist

    4 days ago

    East Region, Singapore TDCX Singapore Full time $104,000 - $130,878 per year

    Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work here:Attractive remuneration, great...

  • Customer Service Specialist

    5 days ago

    Jurong East, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the Company**: DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately...

  • Customer Service

    4 days ago

    East Region, Singapore AWOT GLOBAL LOGISTICS SINGAPORE PTE. LTD. Full time $104,000 - $130,878 per year

    About the role Air export customer service located in the Changi Airport East Region. In this full-time role, you will be responsible for coordinating export of air freight shipments, ensuring efficient and timely delivery to customers.What you'll be doingLiaise with customers on shipment instructions and booking updatesPermit declarations and customs...

  • Customer Service

    4 days ago

    East Region, Singapore Pasona Singapore Pte. Ltd. Full time $4,000 - $4,650 per year

    Location: EastPosition: Customer Service (Japanese speaking) Job ID: CKSalary: Basic up to $4,650 + AWS + VBHybrid working arrangement after probationResponsibilities:➤Perform Collection and improve AR performance of APAC customers➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.)...

  • Customer Service Specialist

    4 days ago

    Central Region, Singapore Michael Page International Pte Ltd Full time $104,000 - $130,878 per year

    Are you passionate about delivering exceptional customer service in the retail industry? As a Luxury Customer Service Specialist, you will play a pivotal role in ensuring a seamless client experience through excellent communication and problem-solving skills.Client DetailsThis organisation is a globally recognised leader in the luxury retail industry, known...

  • Customer Service Specialist

    4 days ago

    East Region, Singapore TDCX Singapore Full time $4,000 - $6,000 per year

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work with TDCXAttractive...

  • Customer Service Officer

    4 days ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...