Guest Relations Manager

6 days ago

Singapore Marriott International, Inc Full time

**Job Number** 24059512

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

**CORE WORK ACTIVITIES**

**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.

**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-fami

  • Guest Relations Manager

    3 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La’s Rasa Sentosa, Singapore** We are looking for a **Guest Relations Manager **to join our team! As a **Guest Relations Manager **, we rely on you to: - Take responsibility for all Golden Circle members and VIP guests - Supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel experience - Provide help...

  • Manager, Guest Relations

    1 day ago

    Singapore FICO RESTAURANT PTE. LTD. Full time

    We are looking for a passionate, service-driven individual to fill the role Manager, Guest Relations. The role requires an individual with outgoing personality who strives to provide our guests with top quality service. This role is an integral part of our Front of House team that leaves guests with an awesome experience which will see them returning time...

  • Guest Relations Manager

    6 hours ago

    Singapore FUN EMPIRE CULTURE AND ENTERTAINMENT MANAGEMENT CO. PTE. LTD. Full time

    Monitor daily bookings and ensure assigned rooms and tables are prepared prior to guest arrival. - Actively listen to and resolve complaints. - Ensure all guests and VIPs will receive personalized services. - Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to. - Responsible for welcoming guests in a...

  • Assistant Guest Relations Manager

    6 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Assistant Guest Relations Manager **to join our team! As an **Assistant Guest Relations Manager **, we rely on you to: - To assist in taking responsibility for all Shangri-La Circle members and VIP guests - Assist the Guest Relations Manager to supervise and direct the guest relations team - Ensure all guests enjoy the best possible...

  • Guest Relations Manager

    7 days ago

    Singapore FAIRY GROUP VENTURES PTE. LTD. Full time

    Join our dynamic team at 29 Carpenter Street, managing **exclusive entertainment experiences**across our private KTV rooms and live house! We are seeking a passionate and customer-focused Guest Relations Manager to elevate our VIP hospitality and entertainment offerings. **Key Responsibilities**: **1. Guest Relations & VIP Services** - Lead and manage guest...

  • Guest Relations Manager

    6 days ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    **Job Description & Requirements**: - Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join us in the heart of Singapore. As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal:...

  • Guest Relations Manager

    1 day ago

    Singapore Pan Pacific Hotels Group Full time

    **Singapore*** **Pan Pacific Serviced Suites Beach Road, Singapore*** **Rooms*** **Job Grade**: Pan Pacific DISCOVERY is part of GHA DISCOVERY, a global collection of hotels, resorts and palaces. Discover 100+ unique locations worldwide. Enjoy 800+ unexpected ways of celebrating life. Once you become a member, you will join a unique community of...

  • Guest Relations Operations Manager

    6 days ago

    Singapore ICONIC LOCATIONS SINGAPORE PTE. LTD. Full time

    We are looking for a professional and customer centric Operations Manager - Guest Relations and Reservations to head up our guest relations and reservations team to ensure a seamless customer journey for all our guests. **Duties and Responsibilities** **Guest Relations** - Ensure the department provides excellent customer service to all guests, exceeding...

  • Assistant Guest Relations Manager/guest Relations

    1 week ago

    Singapore 1-SOLEIL PTE. LTD. Full time

    **KEY ROLE & FUNCTIONS **1. **STANDARD OPERATING PROCEDURES** - Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard. - Follows and maintains highest quality standard of guest over all experience focusing on the **5 cores of Guest...

  • Guest Relations Manager

    6 days ago

    Singapore Pan Pacific Hotels Group Full time

    **Singapore*** **Pan Pacific Orchard, Singapore*** **Rooms*** **Job Grade**: Full-time The Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in Singapore's prime district Orchard Road. The 23-floor destination hotel redefines the city's landscape with four themed open-air terraces of distinctive design concepts -...

  • Assistant Guest Relations Manager

    3 days ago

    Singapore ICONIC LOCATIONS SINGAPORE PTE. LTD. Full time

    **Overview** We are looking for an outgoing **Assistant Manager **for the Guest Relations department with the ability to make our customers feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honouring guests’...

  • Assistant Guest Relations Manager

    2 weeks ago

    Singapore CGTX PTE. LTD. Full time

    Roles & ResponsibilitiesAbout C.O.T.U:C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little...

  • Guest Relations

    2 weeks ago

    Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full time

    Roles & Responsibilities5 Days 44 Hours, Split ShiftAWS + VB + Split shift allowance and moreCollaborate with reservation staff and restaurant manager for table assignments and special requests, while warmly welcoming and assisting guests. Maintain a strong grasp of the menu and restaurant operations, ensuring accurate menu knowledge.Effectively manage the...

  • Guest Relations Coordinator

    2 days ago

    Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

    About the PositionFAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. is looking for a skilled Guest Relations Coordinator to coordinate our guest relations activities and ensure that our guests receive exceptional service.This role involves working closely with the Residence Manager to ensure that our high standards are met and exceeded.You will be responsible...

  • Guest Relations Executive

    1 day ago

    Singapore THE OTHER ROOF PTE. LTD. Full time

    TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering five concepts. Quaich Bar (2 outlets) and Signature Reserve with whisky as...

  • Guest Relations Executive

    6 hours ago

    Singapore TWS PTE. LTD. Full time

    TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering five concepts. Quaich Bar (2 outlets) and Signature Reserve with whisky as...

  • Guest Relations Executive

    7 days ago

    Singapore ANGIES PTE. LTD. Full time

    **Responsibilities**: - Responsible for the handling of all guest-related matters. - Greet guests and escort guests to tables - Coordinate the seating of guests and assign guests to tables suitable to the size of each group. - Oversee the flow of guests in and out of the Restaurant. - Handle all restaurant reservations (including big group booking...

  • Assistant Guest Relations Manager

    5 days ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road. They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any concerns, promote services...

  • Guest Relations Manager

    24 hours ago

    Singapore PASONA SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob ID: 19616Location: Tanjong Pagar Working hours: 44 hours per week (shift work) Salary: up to $5,000 (Depending on experiences)Job Description1. Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.2. Acts as the key contact for any guest issue or...

  • Guest Relations Supervisor

    6 hours ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Guest Relations Supervisor **to join our team! As a **Guest Relations Supervisor **, we rely on you to: - Take responsibility of the guest relations to ensure smooth and efficient operation at all times - Supervise and lead all service associates in their daily activities - Enhance guest...