Guest Relations Manager

6 days ago


Singapore Pan Pacific Hotels Group Full time

**Singapore***

**Pan Pacific Orchard, Singapore***

**Rooms***

**Job Grade**:

Full-time

The Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in Singapore's prime district Orchard Road.

The 23-floor destination hotel redefines the city's landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.

Nestled amidst the Forest Terrace is new signature restaurant Mosella, which will introduce a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist. The Beach Terrace will bring a resort-like experience to the heart of the city, and above, the Garden Terrace will be home to Florette, the Champagne & Oysters specialty bar. At the highest levels of the Cloud Terrace, level 18 will house Orchard’s highest pillarless ballroom, Claymore Ballroom.
- Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury._

The Role

The **Guest Relations Manager** is responsible to create extraordinary and highly personalized guest experiences by recognizing and engaging actively with our guests and our Pan Pacific Discovery members.

**Our Expectations**:

- Maintain high visibility and presence in all public areas especially during peak times; interacting with guests regularly and obtaining feedback on quality of product, service standards and overall satisfaction level.
- Maintain good knowledge of hotel facilities and services, room types, special rate packages and dining promotions.
- Keep track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Coordinate day-to-day operations, maintaining the service quality standards and meeting the expectations of the members on a daily basis.
- Develop specific goals for the team and plans to prioritize, organize, and accomplish work.
- Conduct pre-shift meetings to review and share information pertinent to daily business with other Associates and departments.
- Independently handle and manage complaints, settling any disputes, and resolving grievances and conflicts, or otherwise negotiating for a win-win outcome.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Be alert and report any faults, defects and unusual activity of the property to relevant departments.
- Lead and mentor other team members on the Pan Pacific Discovery Program.
- Attend all Pan Pacific Discovery meetings and webinars to learn and be updated on new enhancements, changes or promotions of this Program.

Talent Profile

How to Apply

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