Assistant Guest Relations Manager/guest Relations

1 week ago

Singapore 1-SOLEIL PTE. LTD. Full time

**KEY ROLE & FUNCTIONS
**1. **STANDARD OPERATING PROCEDURES**
- Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard.
- Follows and maintains highest quality standard of guest over all experience focusing on the **5 cores of Guest Satisfaction**:

- Taste, Quality and Presentation of the Food and Beverage served.
- Friendliness and Attentiveness of the FOH team.
- Speed of Service
- Cleanliness and Atmosphere of both internal and external.
- Provide the Go-The-Extra-Mile Service
- Practice 100% table visit and ensuring that every guest walks out satisfied.
- Complete the daily checklist. Checks and maintains the overall general cleanliness of the outlet - floor, walls, ceiling, vents, windows and doors. Daily walk thru in ensuring the premises maintain the highest standard in providing both employee and guest a safe and healthy environment. Report all repair and maintenance issue immediately.
- Checks and updates all Point of Sales (POS) materials: - menus, tent cards, kids’ menus and promotion posters.
- Strict compliance of Operation Hours at all time.

**2. **GUEST MANAGEMENT (Primary Role)**
- Manage all the key reservation systems and tools:

- **Sevenrooms, Chope, Quandoo - **Managing the usage of Sevenrooms, Chope and Quandoo reservation portal for the outlet. Ensure that reservation portal is working properly for both the guests and staff to book and use respectively. Availability of tables should continuously be monitored and updated based on the outlet’s operation timing, special events, marketing events and other big groups booking. Review and monitor website, update menu, reservation time and ensure all promotions are up to date.
- **TripleSeat - **Review and update the reservation bookings based on the updated events calendar on Tripleseat. Responsible in blocking, booking and updating of big groups reservation inside Tripleseat portal.
- **Main phone lines - **Ensuring that main phone lines are working well for the customer’s call and enquiries. Attending to all calls promptly and be able to provide informative answers.
- **WhatsApp Business App / Mobile phone lines - **Ensuring that mobile phone lines and WhatsApp business app are working well for the customers’ call, messages and enquiries. Attending to all guests calls and messages promptly. Blasting out promotions strategically and professionally to the customers through WhatsApp Business messages.
- Managing all the key reservation system efficiently and understanding the importance of **phone calls = reservation = revenue.**:

- Manage table management and reservation allocations efficiently and systematically.
- Manage the day to day operations starting from welcoming guests, ushering guests to their respective seats and tables and attending to their queries.

**3. **SALES REPRESENTATIVE**
- Taking the lead on big group sales strategy and coordination. Managing all enquiries efficiently using the most effective approaches engaging with the guest, ensuring that all group bookings requirements and F&B package customization are attended to. Close coordination with head chef on menu planning, special request, price and food tasting (for high spenders).
- Coordinating with Sales planner on all small group enquiries that have not meet the minimum spending requirement.
- Planning all big group reservation and collection of deposits, achieving the big group sales target, Update the Concierge Manager by updating the big group tracking on a weekly and monthly basis.

**4. **MARKETING REPRESENTATIVE**
- Close coordination with respective Marketing Executive in ensuring the marketing initiative, activation and execution are well briefed to the team members. All marketing mechanics such as poster and tents card are properly managed and available for the guest.
- Drive the S&M initiative to ensure that it increases foot traffic and contributes to additional revenue.

**5. **ADMINISTRATIVE MANAGEMENT**
- Manage the compilation of all guest database on a weekly basis and forward to the marketing team every Sunday for the master lists.
- Management of feedback forms collections and compilation.
- Handles any special menu printing and formatting for any guests that requires any special dietary restrictions.
- Responsible in producing the weekly/monthly reservation reports and analysis to the concierge manager for customer analysis.

**6. **PEOPLE MANAGEMENT & TRAINING**
- Creating a healthy fun working environment through positive leadership and good management skills; leading by example. An Assistant Concierge Manager, should be able to resolve all issues professionally making the best decision best for the business.
- Ensure all customer service officers fulfills their set of designated responsibilities while ensuring that all service standards are carried out efficiently.
- Assisting the Concierge Manger in training Concierge tea

  • Assistant Guest Relations Manager

    6 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Assistant Guest Relations Manager **to join our team! As an **Assistant Guest Relations Manager **, we rely on you to: - To assist in taking responsibility for all Shangri-La Circle members and VIP guests - Assist the Guest Relations Manager to supervise and direct the guest relations team - Ensure all guests enjoy the best possible...

  • Guest Relations Manager

    3 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La’s Rasa Sentosa, Singapore** We are looking for a **Guest Relations Manager **to join our team! As a **Guest Relations Manager **, we rely on you to: - Take responsibility for all Golden Circle members and VIP guests - Supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel experience - Provide help...

  • Manager, Guest Relations

    1 day ago

    Singapore FICO RESTAURANT PTE. LTD. Full time

    We are looking for a passionate, service-driven individual to fill the role Manager, Guest Relations. The role requires an individual with outgoing personality who strives to provide our guests with top quality service. This role is an integral part of our Front of House team that leaves guests with an awesome experience which will see them returning time...

  • Assistant Guest Relations Manager

    3 days ago

    Singapore ICONIC LOCATIONS SINGAPORE PTE. LTD. Full time

    **Overview** We are looking for an outgoing **Assistant Manager **for the Guest Relations department with the ability to make our customers feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honouring guests’...

  • Assistant Guest Relations Manager

    2 weeks ago

    Singapore CGTX PTE. LTD. Full time

    Roles & ResponsibilitiesAbout C.O.T.U:C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little...

  • Assistant Guest Relations Manager

    5 days ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road. They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any concerns, promote services...

  • Guest Relations

    2 weeks ago

    Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full time

    Roles & Responsibilities5 Days 44 Hours, Split ShiftAWS + VB + Split shift allowance and moreCollaborate with reservation staff and restaurant manager for table assignments and special requests, while warmly welcoming and assisting guests. Maintain a strong grasp of the menu and restaurant operations, ensuring accurate menu knowledge.Effectively manage the...

  • Guest Relations Manager

    6 days ago

    Singapore Marriott International, Inc Full time

    **Job Number** 24059512 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...

  • Guest Relations Executive

    1 day ago

    Singapore THE OTHER ROOF PTE. LTD. Full time

    TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering five concepts. Quaich Bar (2 outlets) and Signature Reserve with whisky as...

  • Guest Relations Executive

    6 hours ago

    Singapore TWS PTE. LTD. Full time

    TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering five concepts. Quaich Bar (2 outlets) and Signature Reserve with whisky as...

  • Guest Relations Executive

    1 week ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Assist department with daily property activities and promotions. - Encourage and assist guest to perform mobile check in and check out in the hotel. - Perform role as Front Office Executive and assist guest check in, check out and handling guest enquiries. - Manage and resolve guest complaints and feedback.nt with accurate tourist information. - Manage and...

  • Guest Relations Assistant

    7 days ago

    Singapore FORAGERS PTE. LTD. Full time

    **We Are Hiring!** Are you a people person with a knack for turning every interaction into a memorable experience? From greeting guests with a smile to resolving any concerns with finesse, join Aniba as a Guest Relations Assistant to create positive, lasting impressions and foster an environment where every guest leaves with a smile. Join us and be the face...

  • Guest Relation Executive

    6 days ago

    Singapore SHISEN HANTEN Full time

    COMPANY DESCRIPTION A popular eatery in Japan since the late 1950s and now making its debut to Singapore, Michelin Starred Shisen Hanten spreads the love of traditional Szechwan cuisine smack dab in the middle of Orchard Road. It is also the only 2-Michelin Starred Chinese restaurant in Singapore, for 4 consecutive years. Helmed by Chef Chen Kentaro, and...

  • guest relations executive

    2 weeks ago

    Singapore THE OTHER ROOM PTE. LTD. Full time

    Roles & ResponsibilitiesTHE OTHER ROOM~ASIA'S 50 BEST BARSA secret bar hidden within the Marriott Tang Plaza Hotel, with more than 300 spirits finished in casks for the bar's use. These find their way into a lively list of classics and classics-with-a-twist arranged by date, such as the 'Reversed Gin & Tonic'. There's also a list of rare 'Vintage Cocktails'...

  • Guest Relation Executive

    2 days ago

    Singapore BOLONIA SG PTE. LTD. Full time

    **Job Description**: - Meet and greet all guests, and potential guests, at the front of the Restaurant - Ensure the restaurant is ready to receive guests prior opening and that tables are ready in line with opening standards. - Maintaining impeccable uniform and personal presentation standards in accordance with restaurant policy. - Handle all the...

  • guest relations executive

    2 weeks ago

    Singapore QUAICH PTE. LTD. Full time

    Roles & ResponsibilitiesTSH Corporation Limited specializes in offering and distributing the epitome of premium whiskies, cocktails, and spirits. Our portfolio includes eight unique concepts: Quaich Bar Collector, Quaich Bar Avant-garde, Quaich Bar Wanderlust, The Other Room, Signature Reserve, Capitol Cigar & Whisky Lounge, The Whisky Store, and Whisky...

  • Guest Relations Manager

    6 hours ago

    Singapore FUN EMPIRE CULTURE AND ENTERTAINMENT MANAGEMENT CO. PTE. LTD. Full time

    Monitor daily bookings and ensure assigned rooms and tables are prepared prior to guest arrival. - Actively listen to and resolve complaints. - Ensure all guests and VIPs will receive personalized services. - Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to. - Responsible for welcoming guests in a...

  • Guest Relations Executive

    7 days ago

    Singapore ANGIES PTE. LTD. Full time

    **Responsibilities**: - Responsible for the handling of all guest-related matters. - Greet guests and escort guests to tables - Coordinate the seating of guests and assign guests to tables suitable to the size of each group. - Oversee the flow of guests in and out of the Restaurant. - Handle all restaurant reservations (including big group booking...

  • Guest Relations Coordinator

    2 days ago

    Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

    About the PositionFAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. is looking for a skilled Guest Relations Coordinator to coordinate our guest relations activities and ensure that our guests receive exceptional service.This role involves working closely with the Residence Manager to ensure that our high standards are met and exceeded.You will be responsible...

  • Guest Relations Officer

    1 day ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for a **Guest Relations Officer **to join our team! As the **Guest Relations Officer **, we rely on you to: - Enhance guest relations and loyalty scores - Provide support to ensure a smooth and efficient Guest Relations Operation - Handle all guest requests in a timely, professional, and efficient manner - Provide all-rounded guest services...