Shopee Xpress Singapore

1 week ago

Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Ensure and monitor daily jobs dispatch to the drivers
- Manage daily pickup allocations to drivers
- Processing orders, requests & resolving problem shipments
- Liaising with internal stakeholders on seller/buyer issues
- Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
- Respond & follow up with customer enquires for any missing/late deliveries
- Create Reporting and insights for Operational Excellence Team

**Requirements**:

- Minimum 3 years of customer service support
- Lead a team of Customer Service executives
- Patient and skillful in conflict resolution
- Familiar with Singapore roads and locations
- Good interpersonal and communication skills
- Preferably a background in supporting delivery related enquiries

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