Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

1 week ago

Singapore Shopee Full time

Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG Join us to apply for the Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG role at Shopee . Responsibilities Ensure and monitor daily job dispatches to drivers Manage daily pickup allocations to drivers Process orders, requests, and resolve shipment issues Liaise with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and logistics partners to ensure excellent service Respond to and follow up on customer inquiries regarding missing or late deliveries Answer inquiries and tickets within specified timelines Verify proof of delivery according to SOP Create reports and insights for the Operational Excellence Team Assist the Operational Return Team with ad hoc duties Requirements Minimum 3 years of customer service support experience Proficiency in MS Office Patience and conflict resolution skills High responsibility, discipline, and attention to detail Good interpersonal and communication skills Experience supporting delivery-related inquiries is preferred Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Internet Marketplace Platforms and Technology, Information and Internet This job posting is active and currently accepting applications. #J-18808-Ljbffr

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