Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

1 week ago

Singapore Shopee Full time

Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG Join us to apply for the Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG role at Shopee . Responsibilities Ensure and monitor daily job dispatches to drivers Manage daily pickup allocations to drivers Process orders, requests, and resolve shipment issues Liaise with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and logistics partners to ensure excellent service Respond to and follow up on customer inquiries regarding missing or late deliveries Answer inquiries and tickets within specified timelines Verify proof of delivery according to SOP Create reports and insights for the Operational Excellence Team Assist the Operational Return Team with ad hoc duties Requirements Minimum 3 years of customer service support experience Proficiency in MS Office Patience and conflict resolution skills High responsibility, discipline, and attention to detail Good interpersonal and communication skills Experience supporting delivery-related inquiries is preferred Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Internet Marketplace Platforms and Technology, Information and Internet This job posting is active and currently accepting applications. #J-18808-Ljbffr

  • Shopee Xpress Operations Intern

    6 days ago

    Singapore Shopee Full time

    DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when...

  • Strategy and Operations Intern

    6 days ago

    Singapore Shopee Full time

    DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when...

  • Acquisition Executive, Shopee Xpress Singapore

    4 days ago

    Singapore Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationSingaporeThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and...

  • Shopee Xpress

    6 days ago

    Singapore Shopee Full time

    DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when...

  • Customer Service Executive

    1 week ago

    Singapore Trelleborg Sealing Solutions Full time

    Join to apply for the Customer Service Executive role at Trelleborg Sealing Solutions 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Executive role at Trelleborg Sealing Solutions Get AI-powered advice on this job and more exclusive features. Trelleborg Sealing Solutions is seeking a dedicated Customer Service Executive to...

  • Regional Operations Intern

    6 days ago

    Singapore Shopee Full time

    DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when...

  • Fulfilment Strategy

    4 days ago

    Singapore Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Seller Operations and Risk Senior Associate

    1 week ago

    Singapore Shopee Full time

    Seller Operations and Risk Senior Associate - SG Operations Join to apply for the Seller Operations and Risk Senior Associate - SG Operations role at Shopee . This role involves drafting policies and metrics for governing sellers, working with large data sets to analyze seller behavior, proposing and implementing initiatives to improve seller performance,...

  • Fleet Supervisor, Spx Express

    6 days ago

    Singapore Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Customer Relationship Consultant

    1 week ago

    Singapore StarHub Full time

    Join to apply for the Customer Relationship Consultant role at StarHub . 2 weeks ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Job Description This role is based in Malaysia. Inbound Call Management: Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide...