Fleet Supervisor, Spx Express
1 week ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor driver behaviour and ensure a high level of customer service
- Support deliveries when required during peak or shortage of manpower
- Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner
- Assist the fleet team lead in deployment and training of new drivers where applicable
- Monitor and report KPI compliance
- Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection
**Requirements**:
- Diploma/Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous
- 5 working days, Able to work in shifts: (Monday - Sunday)
- Open to flexible arrangements depending on peak seasons and business needs
- 1-3 years experience in last mile industry
- Familiar with SG road & area knowledge is a must
- Drivers with similar experience from relevant last mile industry is advantageous but not necessary
- Excellent leadership and communication skills
- Ability to deal with ambiguous situations
- Fast learner, comfortable with fast-pace environment
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