Customer Relationship Consultant

1 week ago


Singapore StarHub Full time

Join to apply for the Customer Relationship Consultant role at StarHub . 2 weeks ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Job Description This role is based in Malaysia. Inbound Call Management: Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide prompt and professional responses to customer questions to close sales and build strong customer relationships over the phone. Resolve customer issues efficiently, ensuring high levels of customer satisfaction. Provide accurate product information, pricing, and solutions to meet customer needs. Proactively perform upselling and cross-selling of additional StarHub services. Maintain accurate customer records in the CRM system, ensuring all interactions are documented. Outbound Sales Activities: Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages). Identify customer needs and provide tailored solutions that meet their requirements. Proactively perform upselling and cross-selling of additional telecommunication services. Follow up on leads generated through marketing campaigns, referrals, or inquiries. Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard. Qualifications Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus). Strong verbal communication and active listening skills. Ability to handle high call volumes while maintaining quality and professionalism. Goal-oriented mindset with the ability to handle objections and close deals effectively. Excellent problem-solving skills and a customer-first mindset. Highly motivated and sales-driven individual who is also an excellent team player. Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications. Seniority level Entry level Employment type Full-time Job function Other Industries Telecommunications Referrals increase your chances of interviewing at StarHub by 2x. Set job alerts for roles like: Customer Advisor Customer Experience Specialist (Interaction Centre)Senior Guest Experience Officer (Contact Centre)Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG Principal Customer Success Manager, Global Clients Customer Service (Contact Centre) |


  • Consultant

    2 weeks ago


    Singapore DESTINY CONSULTANT PTE. LTD. Full time $104,000 - $130,878 per year

    Provide customer service and answer consultation enquiry to customers via phone/email/textCoordinate and follow up with customer and partners and maintain strong relationshipProcessing of consultation orders, payment and preparation of contract & other necessary documentsProviding back-end support and coordination with Customer Support, Operations and...


  • Singapore StarHub Full time $40,000 - $60,000 per year

    This role is based in Malaysia.Inbound Call Management:Handle Sales, Salvage & Termination hotline inquiries, promoting our products and services, providing prompt and professional responses to customer questions in closing sales, perform steps in salvaging customer and building strong customer relationships over the phone.Resolve customer issues...


  • Singapore INTEGRITY CONSULTANT AND SERVICES PTE. LTD. Full time

    **Job Description & Requirements We are looking for a Relationship Manager to build and preserve trusting relationships with our customers, client, suppliers and any other third parties. You are depended to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator,...


  • Singapore TOUREGO PTE. LTD. Full time

    Enjoy keeping up with the latest in fashion and luxury retail offerings? Eager to learn about the intricacies of the world fashion and luxury retail from the inside? Join Tourego to engage major international brands! We are hiring a Client Relationship Consultant to join us in building this exciting enterprise from its inception and see it through to a...


  • Singapore Singlife Full time

    We are expanding our team and looking for highly driven and motivated **Relationship Consultants **to join us. You can look forward to an exciting and fun career that is also both emotionally satisfying and financially rewarding. **Your new role** - To understand every client's financial needs and provide professional financial advisory to them including...


  • Singapore SUMMIT PLANNERS CRUSADERS PTE. LTD. Full time

    Overview Job Title: Client Relationship Consultant (Investment)The role as a Client Relationship Consultant (Investment)will be to develop good relations with clients and learn to expand your network with them on various financial matters. Manage and make critical decisions on client’s investment portfolio, advice on matters relating to asset management -...


  • Singapore SUMMIT PLANNERS CRUSADERS PTE. LTD. Full time

    Job Title: Client Relationship Consultant (Investment)The role as a Client Relationship Consultant (Investment) will be to develop good relations with clients and learn to expand your network with them on various financial matters. Manage and make critical decisions on client's investment portfolio, advice on matters relating to asset management - mortgage...


  • Singapore ASSET STRATEGIST ALLIANCE LLP Full time

    We are a fast growing organization and we are looking for a Customer Relationship Consultant to help our customer service initiatives. If you are looking for a part-time job you can contact us. - Flexible timing - Able to work independently - Can work from home - Nice work environment - Training will be provided


  • Singapore GLOBEVISA CONSULTANT PTE. LTD. Full time $60,000 - $80,000 per year

    Job Title:Immigration Consultant (Sales)Key Responsibilities:1. Communicate professionally with high-net-worth clients to assess their immigration needs and provide tailored solutions.Proactively identify and reach out to potential clients, schedule consultations, and build long-term relationships.Diligently follow up with clients to address concerns and...


  • Singapore Singlife with Aviva Full time

    Fintech Insurer Direct Sales Channel Established in 2016 with a humble team of 11 individuals, Affinity Channel has since grown into one of the leading financial advisory firms in Singapore. With over 300 corporate relationship consultants—also known as Singlife Relationship Consultants (SRCs), we offer comprehensive and holistic financial planning...