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1 week ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Identify Shopee Xpress’ users and business problems and create effective product solutions.
- Align priority across the organization and take ownership for product strategy, road map, and feature definition.
- Conduct effective user acceptance testing for new features and roll-out plans.
- Conduct market intelligence for informed decisions on features planning.
- Willing to work the ground to gain a deeper understanding of Shopee Xpress’ Operations to come up with actionable insights to address the concerns and needs of users
**Requirements**:
- Degree in Industrial Engineering, Management Engineering, Management Information Systems, Business Administration or equivalent
- Having basic knowledge of SQL will be a bonus but not a must.
- At least 3 years of relevant experience, fresh graduates are welcome
- Self Starter and possess strong business acumen, planning and strategy
- Analytical in examining and identifying relevant information, and translating these insights into clear operational plans.
- Keen eye for detail and an exceptionally high bar for accuracy and quality.
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