Client Solutions Manager

2 weeks ago

Singapore Flexport Full time

**The opportunity**:
As the Client Solutions Manager, you will be a proactive business partner to our clients and suppliers, designing and implementing the unique supply chain solutions that will propel our clients' businesses forward. As a member of the Global Client Solutions Team, your mission will be to proactively grow our client relationships by building and implementing solutions to their critical supply chain challenges.

In every role at Flexport we balance high levels of tactical performance (convergence and scalability) with high levels of adaptive performance (divergence and problem solving) - it means we are constantly learning and finding ways to improve. In this role, adaptive performance is essential to helping our clients understand and realize Flexport's value proposition.

The Client Solutions Manager will own the long-term client relationship, improving and growing the client's business by identifying and implementing new and enduring global trade solutions to drive the client's business forward.

**You will**:

- Manage a book of business where you and your team will own the long-term client relationship and strategy, improving and growing the client's business by identifying and implementing new and enduring global trade solutions to drive the client's business forward while ensuring Flexport meets its business objectives.
- Perform core account management activities to ensure excellent client outcomes, such as defining and refining the customer's success criteria, responding to customer escalations, maintaining an accurate client forecast, and reporting on customer financial health.
- Leverage on your advanced knowledge of the client's business goals, the industry, and Flexport's services and solutions to proactively close and deliver new solutions that empower the client and deepen the client relationship.
- Understand and develop pricing strategies to drive profitability and growth.
- Help the client improve operational processes and streamline its supply chain, with the support of Client Solutions Associates.
- Ensure high product adoption by mastering teaching the Flexport platform to help your clients get the most out of their Flexport experience._ _
- Advocate for client needs with internal stakeholders and work cross-functionally - across Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams - to develop and execute on the client strategy that maximizes the outcomes and achieves win-win solutions for clients and Flexport.

**You should have**:

- 5-8 years of experience in sales or account management roles, or equivalent relevant internal experience
- Working knowledge and experience of the local Singapore market - specifically a working knowledge and network for selling freight in Singapore.
- A background in logistics, freight forwarding, or supply chain (strongly preferred)
- You have existing experience in selling and a well developed network of regional HQ and local decision makers in Singapore
- Entrepreneurial mindset. You love building and scaling and the process of growing things from the ground up.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

**Why join Flexport?**

Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to think from end to end. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs and help Flexport deliver on its mission and unlock the potential in our team members.

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