
Client Delivery Manager
2 weeks ago
The Artius Global Client Delivery Manager is responsible for our client facing deliveries, be it projects at the clients, as well as post go live support for clients. The Artius Global Client Delivery Manager is the first point of contact for clients, and has a mix of both technical and functional skillset, and is comfortable in both the technical and functional world.
**Responsibilities**
- Manage and deliver client facing delivery tasks, such as data integration, solution integration, data mapping and transformation, testing
- Provide hands on expertise for client delivery
- Manage and own the day to day Artius Global support process
- Resolve support tickets within the client service level agreements
- Provide management reporting for support statistics and KPIs
- Propose improvements and enhancements to the Artius Global support process
- Manage the Artius Global client support and client delivery teams
- Translate client requirements into detailed technical specifications
- Propose, architect and prototype solution improvements to the development team based on client feedback
**Skillsets**
- Knowledge of how to manage and present to clients professionally
- Knowledge of C#, APS.Net, SQL and Entity Framework
- Able to write and review code
- Able to translate business requirements into detailed functional and technical specifications
- A process-oriented mindset, able to critically review processes and propose improvements
- Good organization skills, able to spot and remediate issues in process execution
- Comfortable with analyzing and transforming large and complex datasets
- Strong written and verbal communication skills, able to present complex ideas to both clients and management
- Able to manage a small team and bring out the best in them
- Able to bring clarity to ambiguity
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