Solutions Account Manager
2 weeks ago
**Job Objectives**
- **In Service deals**: Maintain active overview of in-service deal operations and financials, and launch / drum beat actions with the respective functions to ensure high service level and improve profitability
- **New Campaigns**:Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying gaps
- **Future Design**:Manage improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in alignment with Solutions Design Director
**Responsibilities**:
- Implement service operations at new customers using existing processes.
- Secure continuous operations, in collaboration with customer local teams (where applicable)
- Monitor financial performance and support AOP / FCx activities
- Identify and develop process improvements in order to increase performance and reduce costs.
- Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
- Integrate service extensions into customer’s operation.
- Document process customizations and create the Operations Manual
Secondary Responsibilities
- Perform data analysis.
- Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.
**Job Requirements**
- Degree in engineering, computer sciences or business administration with more than 3 years of work experience
- Project management and/or process design experience
- Knowledge of SAP (experience of SD Module
- AP1 will be a plus) and Spec2000
- Able to analyze large data packages. Programming skills will be a plus
- Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
- Basic knowledge of financial reporting and terminology
- Strong analytical skills combined with social competences
- High level of energy, persistence and “can do” attitude
- Customer oriented
- Team player
- Open minded. Experience dealing with different environments/cultures
- High professional integrity and ethical standards
- Available for occasional international travel
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