Solutions Account Manager

2 days ago

Singapore SATAIR PTE. LTD. Full time

**Job Objectives**

Reporting to the Head of Solutions Central Delivery you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions.

As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance.

You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

**Responsibilities**:

- In Service deals: Accountability of in-service deal operations and financials, and to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
- Additionally to support local team on resolution of in-service issues
- New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying potential gaps to be mitigated or for future development
- Future Design: Ownership of improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in Alignment with the Solution Sales team

**Job Requirements**
- Degree in Engineering, computer science or business administration (or similar)
- 3+ years of work experience, preferably in the aviation aftermarket
- Project management and/or process design experience
- Knowledge of Basic Business Finance
- Knowledge of SAP (experience of SD Module
- AP1 will be a plus) and Spec2000
- Able to analyze large data packages, Skywise or programming knowledge will be a plus
- High Customer orientation and responsiveness
- Very good in building and managing business relationships
- Autonomous and self-driven
- English language skills at negotiation level

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