Senior Engineer, Customer Support Services
4 days ago
**COMPANY DESCRIPTION**
1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.
**RESPONSIBILITIES**
1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.
This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.
**Responsibilities**
- Providing 2nd/3rd level support to Network Services
- Problem resolution in customer network issues
- Plan, implement, review and project manage network infrastructure projects and operations
- Test, evaluate and recommend new networking products for customers
- Review and continuously enhance existing network services
- Improve network performance; optimize network usage and bandwidth usage and secure the core network
- Optimize routing policies and capacity management to ensure mínimal network latencies and outages
- Secure network with relevant security policies
- Responsive to solve network issues, on standby 24x7
- Assist L1/L2 Engineers to handle customers' issues directly
- Recommend suitable and relevant solutions to solve customers' issues
- Provide maintenance support for all network infrastructure
- Provide monthly network infrastructure performance review report and capacity planning recommendations
- Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
- Ensure timeliness & quality of project delivery.
- Structured cabling system implementation and cross connect provisioning.
**QUALIFICATIONS**
- Minimum Diploma or equivalent qualification.
- In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
- Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
- Structured Network Infrastructure for Layer 2 & 3 support.
- Certification in CCNA, CCNP is highly preferred
- **Shift work required
-
Senior Engineer, Customer Support Services
4 days ago
Singapore 1-Net Singapore Pte Ltd Full timeCOMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...
-
Customer Service Support
3 days ago
Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time**About AETOS**: AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...
-
Senior / Customer Support Engineer
15 hours ago
Singapore WOW CAREERS LLP Full time**Senior / Customer Support Engineer**: Senior / Customer Support Engineer **Responsibilities**: - Maintain positive and professional relationships with both internal and external clients. - Respond promptly to customer service requests. - Be available for emergency calls on a 24/7 basis. - Generate monthly executive reports for clients. - Ensure the...
-
Field Service Engineer
4 days ago
Singapore PROSPECT CONSULTING SERVICES PTE. LTD. Full time**Senior Field Service Engineer** - Provide on-site technical support to resolve customer issues promptly. - Lead troubleshooting and solution development for both end-users and internal support teams. - Manage pre-sales, installation, and post-sales support for the company's products. - Collaborate with Sales and Project teams to deliver solutions and...
-
Senior Engineer, Customer Support Services
4 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to...
-
Senior Manager, Customer Support Services
2 days ago
Singapore 1-Net Singapore Pte Ltd Full timeCOMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...
-
Customer Support Director
4 days ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeOur customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...
-
Service Support Specialist
5 days ago
Singapore This is an IT support group Full timeKey ResponsibilitiesAs a Customer Service Manager, you will be responsible for coordinating and managing all aspects of customer service, ensuring that customers receive exceptional service and support.Your primary duties will include:Handling all incoming customer inquiries and complaints;Liaising with internal teams to resolve customer issues;Providing...
-
Senior Service Engineer
3 days ago
Singapore En-Syst Equipment & Services Pte Ltd Full timeThe position holder is responsible for maintaining and servicing a range of well-known diesel generators ranging from 10KVA to 4MW and both HT and LT generators. Reporting to your team Senior Manager (Service). **Key Tasks**: - Preparation for job, scope not limited to technical information, work and manpower plan, schedule, tools and tackles. Daily tool...
-
Customer Support Services Engineer
2 days ago
Singapore Daon Inc Full time**Customer Support Services Engineer** **Working week: Saturday through Wednesday** **Opportunity**: Would you like to learn about biometric verification and work with the latest generation smart phone technologies? Interested in learning new platforms and new technology? If you consider yourself a high energy, customer focused, problem solving wiz then...
-
Senior Customer Support Specialist
4 days ago
Singapore Equativ Full time\uD83D\uDC6B **About the team** Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex...
-
Senior Customer Service Officer
3 days ago
Singapore JJ Consulting Services Full timeOur Client is an established company in Singapore, who is seeking to recruit Senior Customer Service Officer (Call Centre - Customer Resolution). Senior Customer Service Officer (Call Center - Customer Resolution) Working Hours: On rotating shift (Mon - Sun)/ 5 days work or 42 hrs per week Weekday/Weekend/ Holiday: **Job Requirements**: - Manage customer...
-
Customer Consultant
4 days ago
Singapore Stafflink Services Full timeJob Description 5 days works, ( 8:30 AM to 5: 30 PM ) Jurong East MRT - Clementi MRT High Bonus Pay Annual Leave from 16 days Those without prior experience but interested to join this line is welcomed Our client is a world leader in HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions. **Responsibilities**: Act as...
-
Service Engineer
4 days ago
Singapore Stafflink Services Full timeJob Description **Location**: Ang Mo Kio **Working hours**: Mon - Fri, 8:30am - 5:30pm MNC Engineering and Electronics Company Our client is Japanese multinational engineering and electronics conglomerate company headquartered in Tokyo, Japan. **Responsibilities**: Support semiconductor machine after-sales service which include attending first line...
-
Singapore 1-Net Singapore Pte Ltd Full timeCOMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...
-
Senior Service Support
2 days ago
Singapore Waters Corporation Full timeOverview: As a Senior Service, Support and Development Specialist at Waters, you will be working alongside a dynamic team, as well as on cutting edge technology in order to make our customers successful. We rely on your expertise to provide systems support to field service engineers on Waters seperation technologies. At Waters, we provide you with exciting...
-
Support Engineer, Senior
15 hours ago
Singapore Affinidi Full timeHeadquartered in Singapore with offices in Germany, Ukraine, and India, Affinidi empowers Data Owners like you and me to control and selectively share our verifiable credentials through decentralized technologies. Affinidi, along with Trustana and GoodWorker, are separate ventures under the LemmaTree Group, founded and funded by Temasek, a global investment...
-
Senior Deskside/desktop Support Engineer
4 days ago
Singapore ENNOVATEZ PTE. LTD. Full time**Senior Deskside/Desktop Support Engineer** We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore. **Job Responsibilities & Requirement**: **Primary** - Provide level 2 End User Computing support and well verse in Windows OS - Good Hardware...
-
IT Support Engineer
2 days ago
Singapore Stafflink Services Full timeJob Description **Job Description**: Job Title IT Support Engineer Report to IS&T Manager Role Provide IT technical support in our expanding Customer's IT environment. Job Scope - Responsible for break-fix support for IT related equipments - Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business...
-
Customer Support Engineer
3 days ago
Singapore NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD. Full time**Responsibilities**: - Provide post-production support services for the customers, including the following activities: - Analyze, identify, prioritize and assist in resolution of issues in production environments - Configuration management and change management - Finalize the implementation process; identify the outstanding tasks and problems remaining...