Support Engineer, Senior

7 days ago

Singapore Affinidi Full time

Headquartered in Singapore with offices in Germany, Ukraine, and India, Affinidi empowers Data Owners like you and me to control and selectively share our verifiable credentials through decentralized technologies. Affinidi, along with Trustana and GoodWorker, are separate ventures under the LemmaTree Group, founded and funded by Temasek, a global investment firm.

Affinidi partners with governments and stakeholders within the travel and aviation, healthcare, and technology space to build a trusted ecosystem that enables safe travels across the globe through Affinidi Travel. We also deploy decentralized technology and verifiable credentials to global businesses within financial services, to redefine the way they serve organizations and individuals, through Affinidi Finnovate.

As an employer, we're more than just a workplace. We believe in the strength of our diversity of thought and experiences. We love the journey as much as the destination, and we love belonging to a team that prides itself on mutual respect.

If you're passionate about decentralised technologies, we'd love to speak with you.

**We're on a search for a Support Engineer, Senior with the following attributes**:

- **Customer Focus**:

- You are dedicated to meeting customers' expectations, and can establish and maintain effective customer relationship, gain their trust and respect.
- **Problem Solving** - You have the ability to uncover hidden problems, use rigorous methods to solve difficult problems with effective solutions and excels at honest analysis
- **Dealing with Ambiguity / Adaptability**. - You can effectively cope with change and uncertainty, and are comfortable when things are up in the air.
- **Technical Learning** - You are able to pick up technical things quickly, learning new skills and great at learning new products of the company

If you've also got other attributes that you're really proud of, share them with us

What's in it for you:

- You'll work in a great work environment, with a team that knows how to have fun while building a service that will be used, directly and indirectly, by millions of customers
- You'll support customer needs by digging into customer support cases and operating in the latest tech stack environment - React.js and Node.js based services
- You'll keep track of real customer problems and will be responsible for evaluating and prioritising them as a first liaison between the company and internal customers
- You'll provide hands-on technical support and respond to tickets for various enterprise customers
- You'll provide feedback to the engineering team and advise on solutions for environment performance and availability needs
- You will be surrounded by a talented pool of engineers and product managers that like to solve complex problems that impact society's challenges
- You'll work closely with team who designs, deploys and manages scalable software services on the cloud and on premise
- You'll contribute to the team and organizational improvements in process and infrastructure

You will be a great match if you:

- Are a master of putting priorities in order
- Have experience providing technical support and troubleshooting IT related issues
- Know how to debug, find product issues via customer logs and fix defects
- Feel comfortable working in a full-stack environment using languages like JavaScript or TypeScript, understand REST APIs, and have a desire to learn new things
- Keen on sharing your technical solutions and product ideas with the team
- Have experience monitoring, articulating the problem and escalating engineering issues to Product Management/Engineering teams when required
- You love your customers and want to provide them the best experience, ensure that the issues are resolved in a timely manner.

Bonus points if:

- You have experience in systems support engineering
- You have already worked with cloud systems with high data protection requirements, anonymous data, and data encryption
- You are familiar with either React Native, Vue.js, Angular.js, or Clojure

**Equal Opportunity Statement**

Affinidi embraces diversity in all of its forms and fosters an inclusive environment for all people to do the best work of their lives with us.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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