Customer Support Director

7 days ago


Singapore ATR EASTERN SUPPORT PTE LTD Full time

Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us.

As Customer Support Director, your objective will include:

- Developing strong understanding of customer airline operations and creating support actions that can improve their business
- Anticipate issues arising that can be of impact to customers’ operations
- Developing and maintaining relationships with a portfolio of Airlines.
- Coordinate cross-functional support activities for your list of assigned customers.
- Lobbying and working with internal stakeholders and/or external vendor(s) for solutions to support customers
- Promoting the products and services developed by the ATR Customer Service Directorate.

**ACTIVITIES
- Ensure daily contact with the Customers assigned to him/her on major support matters
- Monitoring of customers’ fleet utilization and anticipate any support requirements
- Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs
- Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.
- Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs
- Monitor Customer satisfaction and ensure proper communication is made on the matter
- Assist the Credit Management team in the efforts to collect on-time payments from the Customers
- Other duties as assigned.

**PROFILE
- University degree or equivalent either in engineering or business management
- At least 7 years of professional experience in the following fields:

- Experience in an airline organization or in a position of customer support role
- Experience of aircraft manufacturer Customer Services organization and activities
- Understanding of aircraft systems and structures.
- Good knowledge of aircraft maintenance and operations.
- Commercial experience is a plus
- Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution.
- Project management skills and ability to coordinate activities on a transversal basis Customer-orientation, communication and soft skills product quality conscious and understanding of operator’s constraints
- Frequent travelling is required
- Ability to work under stress conditions and ability to travel under short notice
- Languages: Fluent English. Chinese and French language speaking skill would be a plus.
- IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.



  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...


  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director plays a crucial role at ATR Eastern Support PTE LTD, overseeing the prime interface and point of escalation for any major issues arising from customers. This includes technical, spares, quality, commercial, safety, flight operations, or related subjects.As Customer Support Director, your primary objectives include:Developing...


  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Roles & ResponsibilitiesOur customers' success is our success. ATR Customer support strive to ensure customers' operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us.The Customer Support Director is the prime interface and point of escalation for any major...


  • Singapore This is an IT support group Full time

    About the company At Cirium, our purpose is to make aircraft do more for humanity. We are the industry leader in aviation analytics; enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions and many more accelerate their own digital transformation. Find out more about careers at Cirium, hear from our CEO,...


  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    About the RoleThis is a senior leadership position at ATR Eastern Support PTE LTD, requiring a highly skilled and experienced professional to lead our customer support team. As Customer Support Director, you will be responsible for developing strong relationships with a portfolio of airlines, anticipating and resolving issues that may impact their...


  • Singapore Backbase Full time

    Customer Success Director **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage...


  • Singapore Backbase Full time

    **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected...


  • Singapore ALLIED SEARCH PTE. LTD. Full time

    Excellent career progression structure - Opportunities for professional development - Good overall company benefits **As a Customer Support Assistant, you will be responsible for the following duties**: - Support the Customer Support Representative team - Handle quote processing and customer order entry. - Keep track of urgent orders, providing customers...


  • Singapore This is an IT support group Full time

    Company OverviewRECRUIT LYNC PTE. LTD.A leading provider of funeral services, dedicated to supporting families during their time of need.Salary and BenefitsWe offer a competitive salary package including $2600 basic up, incentive, variable bonus, and commission after probation period.Job DescriptionAs an Assistant Funeral Director/Funeral Director, you will...


  • Singapore PitchBook Data Full time

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...


  • Singapore DHL Full time

    **Regional Customer Director (Engineering & Manufacturing) Sector** **Role Purpose**: Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region. **1....


  • Singapore ROYAL PENTHOUSE PTE. LTD. Full time

    Job Title: Customer Service DirectorAbout the RoleWe are seeking an experienced Customer Service Director to lead our customer service team at ROYAL PENTHOUSE PTE. LTD.Key Responsibilities:Customer Service:Responding to customer inquiries and resolving issuesProviding excellent customer service experiencesCollecting feedback to improve servicesStaff...

  • Operations Director

    4 days ago


    Singapore S-LITE EVENT SUPPORT PTE. LTD. Full time

    **Operations Director** **Salary: $8K- 12K + Bonus** **Summary** The Operations Director will be responsible for Event.Drives the execution of the event plans, dealing with vendors and venue operators to ensure operational requirements of the events are followed. Also ensures events comply with local Workplace Safety and Health regulations. Few examples...


  • Singapore iMinTech Full time

    **Responsibilities** - Be responsible for global customer support which includes both pre-sales & post sales. - Involved in customer software trial, consolidating and solving customer problems. - Collaborate with stakeholders from sales, product, Quality Control, and R&D team to improve customer satisfaction level and achieve joint targets - Set key...


  • Singapore This is an IT support group Full time

    Role Summary:This role is designed for a highly skilled and motivated individual to join our Marketing Department in Singapore as a Services Marketing Analyst. As a VIE, you will support services marketing activities in Asia Pacific, working closely with the Airline Marketing Director for Services responsible for the region to market and position Airbus...


  • Singapore TELENOR GO PTE. LTD. Full time

    We are now looking for a Partnership & Customer Success Director, are you the one we are looking for? **Summary of the role**: Telenor Global Services Pte Ltd is seeking a Partnership & Customer Success Director to join our team and take part in our ambitions to reach 1 Billion users world-wide. The role’s responsibilities include building and...


  • Singapore SEED SYSTEM PTE. LTD. Full time

    About the Role: We are seeking a Customer Engagement Director to drive sales strategy and business development to meet or exceed annual sales targets while managing customer relationships.Key Responsibilities:Mainly focus on sales strategy planning and business development to meet or exceed given Annual Sales target.Support technical queries from external...


  • Singapore This is an IT support group Full time

    Key ResponsibilitiesThe Service Excellence Director will oversee all aspects of customer service operations, including services partner management and services operations management. This individual will lead operational teams to achieve business goals and ensure adherence to market standards.The ideal candidate will have an MBA or post-graduate business...


  • Singapore DHL Full time

    **Regional Customer Director, Auto-Mobility Sector** **Role Purpose**: Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director/Senior Director supports the Global Customer Director in the respective...


  • Singapore SINOPPEL DEVICE PTE. LTD. Full time

    SINOPPEL DEVICE PTE. LTD. is seeking a Customer Experience Director to oversee the delivery of exceptional customer service and support.">Job Responsibilities:Align with headquarters on customer service KPIs and ensure effective local execution.Develop and implement strategies based on HQ directives while providing feedback for optimization.Optimize customer...