Customer Support Director

6 days ago

Singapore ATR EASTERN SUPPORT PTE LTD Full time

Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us.

As Customer Support Director, your objective will include:

- Developing strong understanding of customer airline operations and creating support actions that can improve their business
- Anticipate issues arising that can be of impact to customers’ operations
- Developing and maintaining relationships with a portfolio of Airlines.
- Coordinate cross-functional support activities for your list of assigned customers.
- Lobbying and working with internal stakeholders and/or external vendor(s) for solutions to support customers
- Promoting the products and services developed by the ATR Customer Service Directorate.

**ACTIVITIES
- Ensure daily contact with the Customers assigned to him/her on major support matters
- Monitoring of customers’ fleet utilization and anticipate any support requirements
- Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs
- Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.
- Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs
- Monitor Customer satisfaction and ensure proper communication is made on the matter
- Assist the Credit Management team in the efforts to collect on-time payments from the Customers
- Other duties as assigned.

**PROFILE
- University degree or equivalent either in engineering or business management
- At least 7 years of professional experience in the following fields:

- Experience in an airline organization or in a position of customer support role
- Experience of aircraft manufacturer Customer Services organization and activities
- Understanding of aircraft systems and structures.
- Good knowledge of aircraft maintenance and operations.
- Commercial experience is a plus
- Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution.
- Project management skills and ability to coordinate activities on a transversal basis Customer-orientation, communication and soft skills product quality conscious and understanding of operator’s constraints
- Frequent travelling is required
- Ability to work under stress conditions and ability to travel under short notice
- Languages: Fluent English. Chinese and French language speaking skill would be a plus.
- IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.

  • Customer Support Director

    23 hours ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Senior Program Manager

    2 weeks ago

    Singapore beBeePROJECT DIRECTOR Full time $150,000 - $200,000

    Project DirectorAbout the Role:This is a leadership position that oversees all aspects of project delivery. As Project Director, you will be responsible for ensuring that projects are completed on time, within budget, and to the required quality standards.Key Responsibilities:Strategic Planning: Develop strategic plans for project delivery, including...

  • Sr. Sales Director

    5 days ago

    Singapore Support Revolution Full time

    Select how often (in days) to receive an alert: Create Alert Supermicro is looking for a highly-experienced, successful and proven Sr. Sales Director to sell Supermicro's broad portfolio of server solutions to large enterprise customers. Sales Manager will possess the expertise in managing end-to-end sales processes involving complex, multi-portfolio,...

  • Director, Customer

    4 weeks ago

    Singapore LSEG (London Stock Exchange Group) Full time

    Customer & Market Research Director at LSEG The Director role in the Customer & Market Research function at LSEG is a pivotal position responsible for leading a team to develop data-driven solutions that provide actionable insights supporting the business objectives of the organization. As the Director, you will oversee the operational and executive-level...

  • Operations Director

    3 days ago

    Singapore S-LITE EVENT SUPPORT PTE. LTD. Full time

    **Operations Director** **Salary: $8K- 12K + Bonus** **Summary** The Operations Director will be responsible for Event.Drives the execution of the event plans, dealing with vendors and venue operators to ensure operational requirements of the events are followed. Also ensures events comply with local Workplace Safety and Health regulations. Few examples...

  • Atr - Singapore - Customer Support Director

    5 days ago

    Singapore Avions de Transport Regional (ATR) GIE Full time

    ATR is the **world's number one aircraft manufacturer in regional aviation**providing a new generation of turboprops. We are a joint venture between **two European aeronautical heavyweights, Airbus and Leonardo.** From the world’s largest cities, to our planet’s most remote regions **, our purpose is to deliver air travel**to people, communities and...

  • Director Support Specialist

    2 weeks ago

    Singapore beBeeSupport Full time

    Job Title: Director Support Specialist ">"> Job Description: As a highly organized and detail-oriented Director Support Specialist, you will be responsible for managing daily schedules and appointments, handling clients' phone calls, emails, and correspondence, and preparing customer meeting agendas, minutes, reports, and presentations. ">...

  • Director, Customer

    15 hours ago

    Singapore LSEG (London Stock Exchange Group) Full time

    Customer & Market Research Director at LSEG The Director role in the Customer & Market Research function at LSEG is a pivotal position responsible for leading a team to develop data-driven solutions that provide actionable insights supporting the business objectives of the organization. As the Director, you will oversee the operational and executive-level...

  • Customer Service Director

    7 days ago

    Singapore beBeeCustomerService Full time $80,000 - $100,000

    Customer Service Director PositionWe are seeking a highly skilled Customer Service Director to oversee the customer service team and develop strategic plans to enhance customer satisfaction.This is a challenging role that requires strong leadership, communication, and problem-solving skills. The ideal candidate will have a proven track record of improving...

  • Customer Success Director

    6 days ago

    Singapore Straight Up Full time

    Customer Success Director – Remote Opportunity with Meaningful Impact Overview We are inviting applicants for the role of the Customer Success Director , a remote position designed for experienced professionals who want to guide others through transformative journeys. This role is structured around outcomes, with a performance-based, commission-only model...