Customer Service Director

6 days ago


Singapore beBeeCustomerService Full time $80,000 - $100,000
Customer Service Director Position

We are seeking a highly skilled Customer Service Director to oversee the customer service team and develop strategic plans to enhance customer satisfaction.

This is a challenging role that requires strong leadership, communication, and problem-solving skills. The ideal candidate will have a proven track record of improving customer experience and driving business growth.

Main Responsibilities:
  • Develop and implement customer service strategies aligned with our business objectives.
  • Lead and mentor a team of customer service representatives to ensure high performance and engagement.
  • Establish and track key performance indicators (KPIs) to measure service quality, response times, and customer satisfaction.
  • Optimize customer service processes, including inquiries, troubleshooting, and technical support.
  • Gather customer feedback to drive continuous product and service improvements.
  • Collaborate with sales, product, and technical teams to address customer needs effectively.
Requirements:
  • At least 4 years of customer service experience.
  • Experience in MedTech or healthcare preferred.
  • Strong knowledge of customer service technologies, CRM systems, and call center operations.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to analyze data and implement strategies for improving service performance.


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