Customer Support Director

1 week ago

Singapore ATR EASTERN SUPPORT PTE LTD Full time

The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company.

As Customer Support Director, your mission will include:

- Developing and maintaining relationships with a portfolio of Airlines.
- Strengthening the relationship with ATR Operators and ensuring customer communication at all times.
- Being in charge of coordinating the support activities across any areas of ATR for your list of assigned customers.
- Promoting the products and services developed by the ATR.

**ACTIVITIES**
- Ensure daily contact with the Customers assigned to him/her on major support matters
- Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs
- Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.
- Actively support AES’s Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs.
- Monitor Customer satisfaction and ensure proper communication is made on the matter
- Assist the Credit Management team in the efforts to collect on-time payments from the Customers.

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