Senior Service Support
1 week ago
Overview:
As a Senior Service, Support and Development Specialist at Waters, you will be working alongside a dynamic team, as well as on cutting edge technology in order to make our customers successful.
We rely on your expertise to provide systems support to field service engineers on Waters seperation technologies. At Waters, we provide you with exciting opportunities to travel internationally from time to time so that you can support our Field Service team at a global scale.
In addition to salary we will also provide generous employment benefits as well as lots of opportunity to grow, develop and contribute
**Responsibilities**:
**Essential**:
- You will be delivering high quality and efficient support to the Global Field Service organisation on Waters products and work collaboratively to achieve high level of customer satisfaction consistently.
- You will be capturing information and then develop that into knowledge base material.
- You will be flexible to travel to support Global Field organisations escalations and installations if required.
**Desirable**:
- You may be required the representative of the customer and field support perspective in meetings with other departments during new product development.
- You may serve as a trainer to support the Global Service Education department by delivering technical service training courses on new and existing products.
Qualifications:
**Education**:
- A degree in a related technology or equivalent experience
***Essential competences**:
- Customer focussed with very good listening skills
- Ability to understand, interpret and communicate complex technical issues
- A flexible work ethic and enjoys working in a team environment
- Good interpersonal skills with a positive sense of humour and able to contribute as part of the Global Services Support department.
**Desirable**
**competences**:
- Previous customer related or field related experience.
Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status._
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