Senior Customer Service Officer

2 weeks ago


Singapore JJ Consulting Services Full time

Our Client is an established company in Singapore, who is seeking to recruit Senior Customer Service Officer (Call Centre - Customer Resolution).

Senior Customer Service Officer (Call Center - Customer Resolution)

Working Hours:
On rotating shift (Mon - Sun)/ 5 days work or 42 hrs per week

Weekday/Weekend/ Holiday:
**Job Requirements**:

- Manage customer dispute and complicated/escalated cases assigned from call centre.
- Conduct investigation on disputes and escalated cases
- Engage and provide advice/resolution to customer
- Handle repeated calls
**Job Requirements**
- Diploma in any discipline from a recognised institution
- At least 1 year of customer service or call center experience
- Knowledgeable in Mobile technology (eg, Blackberry, iPhone and other Smart phones)
- Experience in multi-media technology: ADSL, Wifi & Fiber Broadband will be advantageous
- Fresh graduates with a passion in customer service are welcome to apply
JJ Consulting Services

EA Licence No.: 12C6207

**Salary**: $2,000.00 - $2,300.00 per month

**Experience**:

- customer service: 1 year (preferred)



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