Senior Customer Service Officer
1 week ago
**Highlights**:
- **Health insurance**:
- **Dental reimbursement**:
- **AWS + Performance Bonus**:
- **Friendly environment**:
- **Multiple buses to town**:
- **Upcoming Havelock MRT Station (TE16) just outside our office**
**Job Summary**:
The Senior Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.
- Effectively handle and manage customers’ feedbacks and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned
**Requirements**:
- Minimum Diploma and 5 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
- Immediate commencement
-
Customer Service Officer
13 hours ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Customer Service Officer
4 days ago
Singapore SMEG SINGAPORE PTE. LTD. Full timePosition details: - Scheduling daily repair jobs - Preparing qoutation for repair job and spare part sales - Coordinate with teachnician on repair job details and follow up - Handle monthly Service Centre reports and invoices (Senior Customer Service Officer/Team lead position) - Able to lead and supervise Customer service team (Senior Customer Service...
-
Customer Service Officer
2 weeks ago
Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full timeIndustry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...
-
Customer Service Officer
2 days ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full timeMinimum N or O level - Good communication and administrative skills - Previous customer service experience is plus. - Knowledge of Micro-soft Office esp Excel & Word, is a MUST - Knowledge of watch industry/ interest in watches is an advantage. - Attention to details is important, especially during check-in watches. Not Specified
-
Officer/senior Officer
1 week ago
Singapore EZ-LINK PTE LTD Full time**Officer/Senior Officer - Customer Service** We are seeking for a highly motivated individual to join our Customer Service team. As part of EZ-Link’s Customer Service team, the individual is to manage the needs and demands of our customers’ on their queries on EZ-Link’s products and services with quality customer service and to work closely with...
-
Senior Customer Service Officer
1 week ago
Singapore NVISUALLY ACADEMY PTE. LTD. Full timeWhat is INITIA? The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons...
-
Senior Customer Service Officer
14 hours ago
Singapore ACTIVEWEAR PTE. LTD. Full timeWhat is INITIA? The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons...
-
Customer Service Officer
1 week ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time**Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...
-
Customer Service Officer
2 days ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time**Duties & Responsibilities** Ø Ø Ensure high standards and excellence in customer service experience for all enquiries. Ø Attend to check-in watches brought in by customers. Ø Process document for check-in and take photographs of check-in watches. Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers. Ø Follow-up...
-
Senior Customer Service Officer
14 hours ago
Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full timeWe are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Jobs Highlights**: - Location: Kallang - Nearest MRT: Mattar...
-
Senior Customer Service Officer
6 days ago
Singapore INITIA MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user experience. ...
-
Marketing Senior Officer
2 weeks ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Senior Customer Service Ops Assistant
2 weeks ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Senior Customer Service Officer
19 hours ago
Singapore ALL ABOUT O PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user experience. ...
-
Senior Customer Service Officer
3 weeks ago
Singapore AVENUE K PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user experience. ...
-
Senior Customer Service Officer
2 weeks ago
Singapore JJ Consulting Services Full timeOur Client is an established company in Singapore, who is seeking to recruit Senior Customer Service Officer (Call Centre - Customer Resolution). Senior Customer Service Officer (Call Center - Customer Resolution) Working Hours: On rotating shift (Mon - Sun)/ 5 days work or 42 hrs per week Weekday/Weekend/ Holiday: **Job Requirements**: - Manage customer...
-
Temp Customer Service Officer
2 days ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...
-
Marketing Senior Officer
6 days ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Officer
2 weeks ago
Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full timeIn this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. - Experience in both inbound and outbound travel industry - Able to work...
-
Customer Service Executive
2 days ago
Singapore CIVIL SERVICE CLUB Full timeAbout the PositionWe are seeking a dynamic and results-driven Clubhouse Executive to join our team at CIVIL SERVICE CLUB. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our clubhouse.ResponsibilitiesManage the front office, including check-in and...