Senior Customer Service Officer

2 weeks ago

Singapore ACTIVEWEAR PTE. LTD. Full time

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

**DUTIES & RESPONSIBILITIES**:

- Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience
- Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.
- Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team
- Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.
- Experienced customer service enthusiast - you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure
- Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment
- Investigate and solve product and service complaints
- Follow the company procedures and regulations
- Implement & improve customers retention and also to bring in more new customers
- Helps to maintain clean, hygiene and cozy environment
- Assist in other area, if needed from time to time

**QUALIFICATIONS**:

- Must have 5-year proven working experience in customer service.
- Professional looking and well-groomed that best fits our salon image.
- Good and precise communication skills.
- Customer Service oriented and passionate about serving customers.
- Prior experience in the beauty line would be advantageous.
- Ability to stay calm and excellent in handling difficult customers.
- Comfortable using computers.

**BENEFITS**:

- Training for development is provided.
- Opportunity for career progression.
- Staff Discounts.
- Birthday Vouchers.
- Annual Leave, Marriage and Compassionate leaves.
- Good performance annual increment.
- Referral incentive.

  • Customer Service Officer

    2 weeks ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service Officer

    4 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Customer Service Officer

    2 weeks ago

    Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...

  • Senior Customer Service Officer

    8 hours ago

    Singapore Arts House Group Full time

    Job Purpose At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces. Take on a leadership role in shaping exceptional visitor experiences across our vibrant venues!Your mission: To uphold our high service standards and create memorable experiences for all...

  • principal / senior executive / executive (customer service relations)

    7 days ago

    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)[What you will be working on]We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.Key ResponsibilitiesHandle...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Jobs Highlights**: - Location: Kallang - Nearest MRT: Mattar...

  • Senior Customer Service Officer

    4 weeks ago

    Singapore INITIA MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user experience. ...

  • Senior Officer/Executive, Service Excellence Office

    1 week ago

    Singapore Public Service Division Full time $80,000 - $120,000 per year

    [What the role is]The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...

  • Temp Customer Service Officer

    2 weeks ago

    Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    **CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...

  • Senior Customer Service Officer

    4 weeks ago

    Singapore AVENUE K PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user experience. ...