Senior Engineer, Customer Support Services

3 days ago

Singapore 1-Net Singapore Pte Ltd Full time

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

DESIGNATION : Senior Engineer, Customer Support Services

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

**Responsibilities**
- Providing 2nd/3rd level support to Network Services
- Problem resolution in customer network issues
- Plan, implement, review and project manage network infrastructure projects and operations
- Test, evaluate and recommend new networking products for customers
- Review and continuously enhance existing network services
- Improve network performance; optimize network usage and bandwidth usage and secure the core network
- Optimize routing policies and capacity management to ensure mínimal network latencies and outages
- Secure network with relevant security policies
- Responsive to solve network issues, on standby 24x7
- Assist L1/L2 Engineers to handle customers' issues directly
- Recommend suitable and relevant solutions to solve customers' issues
- Provide maintenance support for all network infrastructure
- Provide monthly network infrastructure performance review report and capacity planning recommendations
- Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
- Ensure timeliness & quality of project delivery.
- Structured cabling system implementation and cross connect provisioning.

QUALIFICATIONS
- Minimum Diploma or equivalent qualification.
- In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
- Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
- Structured Network Infrastructure for Layer 2 & 3 support.
- Certification in CCNA, CCNP is highly preferred
- ** Shift work required

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