Customer Service Engineer

4 days ago

Singapore RUNSUN CLOUD PTE. LTD. Full time

**About Us**:
We are a global leader in technology and data services, offering innovative solutions to clients worldwide. We are currently seeking a **Customer Service Engineer **to join our team in Singapore. This role is critical in providing technical support to our customers and ensuring that they receive timely and effective solutions to their technical issues.

**Job Summary**:
The **Customer Service Engineer **will be responsible for providing technical support to customers, troubleshooting and resolving issues related to our products and services. You will work closely with both local and remote teams to ensure that customer support requests are resolved efficiently. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

**Key Responsibilities**:
**1. Technical Support for Customer**:

- Provide first-line technical support to customers for issues related to our products, services, and systems.
- Diagnose and troubleshoot technical issues, including software, hardware, and networking problems.
- Collaborate with internal technical teams to resolve complex issues and escalate problems when necessary.
- Ensure timely resolution of support tickets, adhering to established service-level agreements (SLAs).
- Coordinate with Customer Service Team in other site, to provide smoothly 7/24 support experience for our global customers.

**2. Customer Communication**:

- Communicate effectively with customers to understand their technical issues and provide clear, concise solutions.
- Provide regular updates to customers on the status of their support requests, ensuring transparency and trust.
- Conduct remote troubleshooting and support sessions with customers to resolve issues in real-time.

3. **Documentation and Reporting**:

- Maintain detailed documentation of customer interactions, issues, and resolutions using the company’s ticketing system.
- Provide regular reports on support activities, including issue trends and resolution times, to senior management.
- Contribute to the development of internal and external knowledge bases by documenting common issues and solutions.

**Qualifications**:

- Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Engineering) or equivalent experience.
- **2-4 years of experience **in a technical support or customer service engineering role.
- Strong technical knowledge in IT infrastructure, networking, system and software troubleshooting.
- Language Requirements:

- Fluency in **English **and **Chinese **(Mandarin) to communicate with local customers and teams.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Strong customer service skills, with the ability to provide clear and concise technical guidance to non-technical customers.
- Experience using support ticketing systems (Jira).

**Preferred Qualifications**:

- Familiarity with data center operations, cloud services, or IT infrastructure.
- Experience supporting global customers across various time zones.
- Knowledge and expierence of NVIDIA AI Infra eco-system is a plus.
- Knowledge of Linux System Administration, or AI development, training or inference is a plus.

**Work Conditions**:

- **Location**:Singapore-based role with occasional travel as needed.
- **Working Hours**:Full-time, with potential on-call responsibilities to handle urgent customer issues.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth in a global organization.
- A fast-paced, dynamic, and collaborative work environment.

  • Customer Service Officer

    4 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Technical Services Associate

    1 week ago

    Singapore The Chemical Engineer Full time

    About the PositionThe Technical Services Associate will provide technical support to various sections of the organization, including OSP, Technology Transfers, changeover cleaning and solvent recovery sections.Key Responsibilities:Provide technical support to OSP, Technology Transfers, changeover cleaning and solvent recovery sections.Design and conduct...

  • Process Engineer

    1 week ago

    Singapore The Chemical Engineer Full time

    Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of Pfizer Asia Manufacturing Pte Ltd (PAMPL) in Singapore. Use Your Power for Purpose Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is crucial to ensuring that customers...

  • Service Engineer

    2 weeks ago

    Singapore Scandinavian Boiler Service Full time

    Scandinavian Boiler Service Inc. is looking for an experienced Serviced Engineer to service boiler and burner plants on seagoing vessels around the world. **Area of responsibilities**: - Service and inspection of boiler plants - Commissioning of new marine boiler plants with Saacke & Weishaupt burners worldwide but mostly in the US - Installation and...

  • Customer Service Executive

    5 days ago

    Singapore CIVIL SERVICE CLUB Full time

    About the PositionWe are seeking a dynamic and results-driven Clubhouse Executive to join our team at CIVIL SERVICE CLUB. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our clubhouse.ResponsibilitiesManage the front office, including check-in and...

  • Service Engineer

    2 weeks ago

    Singapore DIESELMAN MARINE SERVICE SINGAPORE PTE. LTD. Full time

    Attend on site, lead a team or as a team member or work alone to provide technical services for: - vessels in port, shipyard, anchorage - sailing along with vessel - offshore, power plant or other relative industrial facilities - Components, equipment or facilities in workshop or premises of third parties Technical service covering: - Marine Diesel...

  • Field Service Engineer

    2 weeks ago

    Singapore BIPO SERVICE (SINGAPORE) PTE. LTD. Full time

    Wholesale for medical, professional, scientific and precision equipment, and manufacture research and clinical diagnostic instrument and suppliers (EG reagents). - Install / maintain / repair sequencing related equipment on-site. - Diagnose errors or technical problems and determine proper solutions. - Provide remote technical support. - Responsible for the...

  • Customer Service Engineer

    1 week ago

    Singapore OMRON HEALTHCARE SINGAPORE PTE LTD Full time

    **Job Highlights** - Join OMRON Healthcare to work for you & benefits of our society - Excellent career advancement and development opportunities - Competitive salary with AWS, VB and benefits package The Customer Service Engineer supports the business in all aspect of Customer Services, Products Repairs, Sales and After Sales at Customer Service Centre to...

  • Sales & Service Associate

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Service Engineer

    3 days ago

    Singapore GREAT HEALTH TECHNOLOGIES PTE. LTD. Full time

    **About ght**: ght provides exceptional support and technical expertise to help our clients resolve complex issues efficiently. We are committed to offering on-site solutions, advanced engineering support, and a responsive customer service experience. **Job Summary**: As a Customer Service Engineer at ght, you will play a pivotal role in supporting our...

  • Sales & Service Associate-reservation Sales

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

  • customer service manager

    5 days ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesDuties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Provides professional customer support with a forthcoming mindset for customers to...

  • Operations Customer Service Assistant

    5 days ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Engineer

    2 weeks ago

    Singapore FA SEARCH PTE. LTD. Full time

    Leading provider of semiconductor solutions in the global market **CUSTOMER SERVICE ENGINEER** **Responsibilities**: - Pre and post technical support to customer on vision - Provide technical support to customer - Provide on-site service - Evaluated and qualify new products **Requirements**: - Good understanding on camera / lens / optical - Able to...

  • Customer Service Engineer

    4 days ago

    Singapore ICD SECURITY SOLUTIONS PTE LTD Full time

    General Description: The position of Customer Service Engineer is responsible for service & maintenance of system in according to ICD’s standards; Ensuring good engineering project quality. Maintaining a high level of customer satisfaction. Main Objectives: - Service security systems and provide services to our clients. Troubleshooting and solving...

  • Customer Service Engineer

    1 week ago

    Singapore This is an IT support group Full time

    As a Customer Service Engineer, you will be the face of our company for technical support, combining your engineering knowledge and customer service skills to ensure our clients' success. This role requires a hands-on approach to diagnosing, troubleshooting, and resolving technical issues while maintaining strong relationships with our valued customers. Key...