Field Service Engineer

6 days ago


Singapore BIPO SERVICE (SINGAPORE) PTE. LTD. Full time

Wholesale for medical, professional, scientific and precision equipment, and manufacture research and clinical diagnostic instrument and suppliers (EG reagents).
- Install / maintain / repair sequencing related equipment on-site.
- Diagnose errors or technical problems and determine proper solutions.
- Provide remote technical support.
- Responsible for the training of Field service engineers.
- Collect on-site problems and customer requirements, feed back to the headquarters and promote R&D to improve products.
- Track the usage of the instrument and develop maintenance plan.
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

**Job Requirement**:

- Proficient in at least two disciplines of optical engineering, algorithms, fluid mechanics, mechanical engineering, electrical engineering, or professional background of interdisciplinary, such as automation, precision instruments, biochemistry, pharmacy, and so on.
- Bachelor's degree or above, master's degree is preferred.
- 2+ years job experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity.
- Experience as a trainer for service engineer and Remote technical support.
- Knowledge and experience in genetics, molecular biology, or bioinformatics.
- Project experience in on-site maintenance of sequencers and automation equipment.
- Logical thinking and having excellent problem-solving abilities.
- Excellent communication skills to customer and headquarter.
- Familiar with computer hardware and Windows, Linux system.
- Familiar with Laboratory Information Management System and Bioinformatics Analysis System.
- Familiar with DNB biotechnology, genomics, genetics field, be familiar with sequencer, automation and diagnostic equipment.
- Having relevant experience in laboratory work, proficient in the use of common experimental equipment.
- Being able to travel frequently.
- Good command of both Chinese and English.



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