Field Service Engineer

3 days ago

Singapore ELLIOTT EBARA SINGAPORE PTE. LTD. Full time

Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, i.e. ensures that safety, quality and schedule are obtained.
- Adheres to instructions and guidelines as described in the quality and HSE management systems.
- Can be asked to assist in the quotation process for minor projects.
- Handles and coordinates technical issues of a project, such as installation, commissioning, trouble shooting or maintenance.
- Schedules and allocates personnel and material to execute work scopes, plans and prepares minor projects.
- Performs safety planning and detailing on minor projects.
- Performs the technical job preparation and planning.
- Conducts investigations of product trouble including performance problems and takes corrective action as directed by the Field Service Manager/Senior Service Engineer. May exercise independent judgment and corrective action plan depending on the nature of the trouble and availability of communication lines.
- Provides technical direction and assists Field Service personnel on other assignments as directed.
- Supervises, directs and controls customer personnel, hired labor and Service Representatives in the installation, start-up, repair or maintenance of equipment.
- Prepares and gives toolbox talks.
- Responsible for local purchasing.
- Participates in the training of customer’s and own personnel.
- Issues work method statements.
- Conducts experimental programs for development of modifications to field equipment.
- Acts in Site Manager capacity while directing work on Elliott equipment as well as on non-Elliott equipment.
- Makes customer courtesy calls to check inventories and promote the sale of parts, inspect new shipments, and sell service in conjunction with the Service Sales Engineer.
- Keeps Field Service Manager/Support Engineers promptly and thoroughly informed on all work performed, quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.
- Keeps installation back charges from customers and/or mechanical contractors on a minimum through good judgment and prompt action.
- Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
- Issues Service Reports promptly and completely noting particular instances with dates and names of persons connected with these events.
- Promotes customer good will through effective communication and cooperation with customer’s personnel.
- Assists in resolving Elliott’s liability in failure claims or checks validity of customer’s claims.

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