Field Service Engineer

2 weeks ago

Singapore KOHLER SINGAPORE PTE. LTD. Full time

**BASIC FUNCTION**

Reporting to The Field Service Engineer II / Manager - Kohler UPS, the engineer is to work within the servie team to provide post-sales service support to customers through maintenance and 24X7 service call support and assist the Sales Team with day to day pre-sales support.

**SPECIFIC RESPONSIBILITIES**
- To conduct workshop and field repair of the complete range of the Company’s power protection products.
- The preventative maintenance, test and commissioning of the complete range of the Company’s power protection products.
- The workshop and field battery replacement for the complete range of the Company’s power protection products.
- To provide service support including on site attendance for third party system that are related to Kohler UPS business and data centre business.
- The written, verbal and telephone support of all of the Company’s internal and external customers.
- To provide 24 X 7 customer support through telephone and site attendance.
- To provide coordination and project management for the installation, delivery and contracts management of customer’s purchase orders and requirement.
- To ensure that they keep themselves and their associated company assets in a safe, secure and presentable condition at all times.
- To ensure the timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.
- To ensure that they are always suitably well trained on the company’s products.
- The appropriate and professional response to all requests for assistance (whether “on-call” or not).
- To assist the Field Service Engineer II/Service Manager in the day-to-day operation of the Field Service department.
- To comply with all and any reasonable requests and task assignment made by the General Manager

**EDUCATION AND EXPERIENCE REQUIREMENTS**
- His/Her experience will include service, maintain and repair of electrical capital goods, ideally in a power protection related industry.
- Must have experience in the delivery of excellent customer service and pre-sales support as well as project management.
- Must be comfortable and competent working in a customer service oriented culture.

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