Field Service Engineer

7 days ago

Singapore Boston Scientific Corporation Full time

**Work mode**:Hybrid

**Onsite Location(s)**:Singapore, 01, SG

**Key Responsibilities**- Partner Boston Scientific appointed service providers for technical support of all capital equipment, inclusive of equipment distributed through appointed channel partners.- Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base.- Responsible for customer satisfaction with BSC equipment performance and services.- Reporting all service activities in approved Service Management Systems and meeting key performance indicators.- Responsible for monitoring, organizing, and maintaining personal trunk stock, tools & test measurement equipment, and spare parts.- Administer service contract opportunities and collaborate with the sales team to drive local contract adoption.- Responsible for local capital equipment-related program management.- Ensures awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.

**Quality System Requirements**
- In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.
- For those individuals who supervise others, the following statements are applicable:
- Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy.- Establishes and promotes a work environment that supports the Quality Policy and Quality System.

**Requirements**:
- Diploma/ Degree in biomedical, electronic, electrical, or related engineering field.- Minimum of 3, or more years of working experience in medical electrical equipment field service and service contract sales.- Experience with broader equipment (example: Ultrasound, Laser) &. networking is an advantage.- Knowledge and experience of safe working practices on live equipment on high voltages- Fluent in both written and spoken English. The ability to speak any other Asian is an advantage.- Basic computer knowledge of MS Office.- Good communication skills, customer-oriented, independent, and self-motivated.- Willing to do domestic travel extensively.- Medically fit to handle occasion heavy lifting

**Job Segment**:Biomedical Engineering, Field Engineer, Maintenance, Compliance, Engineer, Engineering, Manufacturing, Legal

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