Customer Service Engineer

3 days ago

Singapore ICD SECURITY SOLUTIONS PTE LTD Full time

General Description:
The position of Customer Service Engineer is responsible for service & maintenance of system in according to ICD’s standards; Ensuring good engineering project quality. Maintaining a high level of customer satisfaction.

Main Objectives:

- Service security systems and provide services to our clients. Troubleshooting and solving problems.
- Ensure Customer satisfaction.
- To be proficient in our products and technology. Always improve ability.
- Manage relations with existing clients
- Finish routine preventive maintenance on time according to ICD standards and policies.

Main Responsibilities include:

- Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
- Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
- Produce system diagrams by AutoCAD.
- Maintain long-term relationships with clients.
- Increase customer satisfaction
- Renew the support & maintenance contract.
- Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Provide routine preventive maintenances.
- Handle daily trouble-shooting, folbw up all open technical issues till the problems resolved.
- Take over all service issues from Project team after Extemal Hand Over done.

**Requirements**:

- Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering.
- Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
- Basic IT knowledge in hardware, network and database.
- Ability to work under pressure
- Strong analytical skill and problem-solving ability.
- Strong self learning ability, work independently
- Customer-orientation
- Excellent communication and interpersonal skills

**Salary**: $3,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- customer service: 3 years (preferred)

  • Customer Service Officer

    3 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service

    2 weeks ago

    Singapore Watch Repair Service Centre Full time

    Job Description / 职责描述: Minimum GCE 'O' Level / Diploma in Business, Retail, or related field At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service

    2 days ago

    Singapore Watch Repair Service Centre Full time $4,000 - $6,000 per year

    Job Description / 职责描述:Minimum GCE 'O' Level / Diploma in Business, Retail, or related fieldAt least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service roleAble to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power...

  • Service Engineer

    2 weeks ago

    Singapore Scandinavian Boiler Service Full time

    Scandinavian Boiler Service Inc. is looking for an experienced Serviced Engineer to service boiler and burner plants on seagoing vessels around the world. **Area of responsibilities**: - Service and inspection of boiler plants - Commissioning of new marine boiler plants with Saacke & Weishaupt burners worldwide but mostly in the US - Installation and...

  • Customer Service Engineer

    7 days ago

    Singapore OMRON HEALTHCARE SINGAPORE PTE LTD Full time

    **Job Highlights** - Join OMRON Healthcare to work for you & benefits of our society - Excellent career advancement and development opportunities - Competitive salary with AWS, VB and benefits package The Customer Service Engineer supports the business in all aspect of Customer Services, Products Repairs, Sales and After Sales at Customer Service Centre to...

  • Customer Service Engineer

    2 days ago

    Singapore GREAT HEALTH TECHNOLOGIES PTE. LTD. Full time

    **About ght**: ght provides exceptional support and technical expertise to help our clients resolve complex issues efficiently. We are committed to offering on-site solutions, advanced engineering support, and a responsive customer service experience. **Job Summary**: As a Customer Service Engineer at ght, you will play a pivotal role in supporting our...

  • Customer Service Engineer

    3 days ago

    Singapore RUNSUN CLOUD PTE. LTD. Full time

    **About Us**: We are a global leader in technology and data services, offering innovative solutions to clients worldwide. We are currently seeking a **Customer Service Engineer **to join our team in Singapore. This role is critical in providing technical support to our customers and ensuring that they receive timely and effective solutions to their technical...

  • Sales & Service Associate

    5 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    3 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...