customer service manager
2 weeks ago
Duties & Responsibilities
- Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
- Gathers customer information thoroughly and effectively, accesses and satisfies client demands
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Attends to and communicates promptly to address customers' queries at the most excellent approach
- Acknowledges and resolves customer feedback and concerns
- Communicates and coordinates with team and management
- Ensures customer satisfaction and increases customer retention
- Gathers customer satisfaction levels and feedback on customer services for continuous improvement
- Provides feedback on the efficiency of the operations and customer service process
CRM
Customer Retention
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Interpersonal Skills
Customer Loyalty
Customer Information
Administration
Customer Satisfaction
Statistics
Customer Service
Customer Services
Customer Service Experience
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