CRM Team Lead

2 weeks ago

Singapore S & I SYSTEMS PTE LTD Full time

**Job Responsibilities:
- Lead small to medium Dynamics 365 implementation team inclusive of both technical and functional consultants.
- Provide in-depth knowledge of the Microsoft Dynamics 365 (CRM) and PowerApps platform and evaluate customer’s requirements against the standard COTS functionality.
- Perform a fit-gap analysis to come up with a proposed solution architecture to address requirements.
- Lead sessions with business users and client IT teams during project implementation.
- Ability to orchestrate design and solutioning of components from a modularized design perspective. Implementation of MS CRM data migration jobs, plug-in development and custom reports using SSRS.
- Good understanding of CRM entity & Object model, data and reporting using SSRS. Familiarity with Power BI is an added advantage.
- Leverage Object-Oriented Programming and Design experience and work with functional and technical consultants during design and build phases to come up with scalable/reusable solution.

**Job Requirements:
- Bachelor's degree in Engineering, Computer Science, Mathematics, or equivalent.
- Certifications in Microsoft Technologies preferably in Dynamics 365 (CRM).
- Proficient in Microsoft Dynamics 365(CRM) and Power Platform.
- Minimum 5 years of working experience in CRM projects for enterprise customers.
- Experienced with on-premise, private cloud and public cloud deployment models for Dynamics 365 and Power Platform components (Public SaaS).
- Communication skills: Ability to effectively communicate technical & business concepts to clients on all levels, good presentation skills, objective to rationalize points of conflict and confidently put forward team’s point of view.
- Project management: Familiar with project management methodologies and ability to manage smaller projects where a dedicated project manager is not assigned. Sound understanding on other project management methodologies such as Agile (Scrum) and ability to utilize it effectively.
- Leadership skills: Lead the team by example. Passionate about technology and takes ownership for action, seeks feedback and takes direction. Takes pride in delivering excellent results. Drives issues to resolution.
- Team player: Ability and willingness to motivate and mentor team members and develop good working relationships with clients & team members.
- Resourcefulness: Ability to perform issues analysis, develop creative/unique approaches to issue resolution, recognize problems and opportunities. Ability to analyze requirements and translate them into priorities and action plans. Solution with a scalability and Microsoft supported best practices in mind.

**The Company**

**S & I Systems **, established in 1998, is a leading service provider offering end-to-end IT services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.

Wholly owned by TeleChoice, a regional diversified provider of innovative info-communications products and services and public listed on SGX, S & I Systems has been instrumental in helping businesses uncover new models and deliver better business outcomes.

Our team is your team. We’re not just dedicated to making technology work for your business, we’re committed to helping you thrive in the digital world. Each member of our team is a specialist in his field, constantly upgrading his skills and keeping up with the latest technology trends. Together, we help you design a clear transformation pathway that meets your objectives.

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