Head, Digital Channels

7 days ago

Singapore MAYBANK SINGAPORE LIMITED Full time

Job Description:
To manage & drive the overall business related to digital channels & propositions; with specific focus on all channels/solutions that have been rolled-out or are in-flight. Some of the primary channels include:

- Web - Consumer Internet Banking -web
- Mobile banking - M2U & M2U “MAE”
- Web - Business Internet Banking (“Business Internet Banking”)
- Overall channel management from a business & operations stand-point
- Drive key KPIs attributable to the channels
- Collaborate with Digital Marketing on strategies & action plan to drive business targets
- Collaborate with other vertical leads or Business LoBs on any innovations or enhancements executed in existing channels
- Overall PMO management for backlog management/ demand planning with IT counterparts
- Overall UAT management
- Management of UI/UX designers & overall customer journeys for optimal CX
- Support reporting requests as & when required

**Job Requirement**:

- Degree in any fields, preferably Business Administration, Banking, Finance, Information Technology
- Masters in Business Administration will be an added advantage
- At least 8 years working experience in internet banking/mobile banking platform and financial industry would be hugely advantageous

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