Digital Channel Solutions Programme Manager

Job ID: 27578

Location: Singapore, SG

Area of interest: Transaction Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 6 May 2025

**Job Summary**

Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities. The Digital Channel Solutions Business is part of Transaction Banking supporting digital channels and data solutions for Corporate, Institutional and SME Clients.
- The Programme Manager reports to the Global Head, Digital Channel Solutions, and work with Chief Product Owners, Product Owners and Hive Delivery Leads to manage the successful delivery of the investment outcomes. They will be responsible for implementing and maintaining effective controls and governance across all programme teams and stakeholder groups, and will foster collaboration both within the programme and with broader Transaction Banking teams to drive effective execution.**Key Responsibilities**
- Programme Governance
- Manage the programme governance framework and be responsible for its effectiveness in providing oversight and direction to the product delivery teams.
- Prepare and deliver reporting materials to programme and portfolio level governance forums, ensuring timeliness, accuracy and relevance of data. Own the key messages to be delivered and approvals sought. Run the DCS Refinement forum
- Maintain the detailed budget, scope, resource and benefits for the RF; support the Accountable Executive in presenting the RF for approval by the QPR, and for formally accepting subsequent changes.
- Implement and maintain the processes for reporting progress from delivery teams to the RF; keeping all stakeholders informed of status.
- Ensure the RF has an effective structure for the management of risks and issues; and they are identified, maintained, reviewed, addressed and escalated in a timely manner.
- Responsible for alignment of the RF governance with SCB standards Provide an RF quality assurance capability; conduct scheduled and ad-hoc reviews of all RF materials, and ensure that RF data is complete and accurate in the enterprise reporting system (Clarity).
- Financial Management
- Prepare the RF forecast as part of the QPR submission and maintain it through the duration of the programme.
- Work with TTO Finance, TB Portfolio team, PMO and other groups to provide an accurate view of actual spend; track and provide evidence for accruals, recharges and third party spend.
- Ensure accurate and realistic forecasts are maintained; monitor and follow up on variances; support the Accountable Executive in meeting the RF’s financial commitments in each year and over the life of the programme.
- Encourage and enforce high standards of quality, accuracy and consistency in all project and programme logs, trackers and reporting materials.
- Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
- Develop commercialisation plans and training material, co-ordinate briefings, design and execute communication plans. Gather feedback post-implementation, and track benefits captured.
- Participate in review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution
- Coordinate with Regional and Country counterparts / stakeholders in delivering the above. Role is global and may require occasional travel depending on specific projects.
- Deliver the handover to BAU including the formal programme closure

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Head, Transformation & Change Delivery
- Global Head, Digital Channel Solutions
- COO, Transaction Banking
- COO, Cash Operations
- COO, Trade Services
- CIO, Digital Channels & Coverage Platforms
- Head, Product Development Cash
- Head, Trade Product Development
- Head, Payments Products
- Head, Collections Products
- Head, Liabilities & Balance Sheet Management
- Head, Implementations TB
- Global Head, Open Account Trade
- Global Head Flow & FI Trade
- CPO, TradeXpress
- CIO Cash
- CIO Trade
- Head, Transformation & Change Delivery
- 10 years of experience as Programme Manager or Project Manager along with PMP or PRINCE2 Experience
- Personal authority, with proven ability to establish relationships and provide direction at