Guest Service Ambassador

1 week ago

Singapore PARKROYAL KITCHENER HOTEL PTE. LTD. Full time

To greet all guests and visitors in a warm and welcoming manner
- To attend to guests’ arrival and departure
- To attend to guests’ arrival by assisting with registration, explaining the Hotel’s facilities and services and by allocating rooms as booked
- To attend to any guest enquiries
- To ensure guest satisfaction is achieved at all times
- To accurately handle cash, credit cards, cheques and vouchers as settlement of guest accounts
- To assist guests requiring foreign exchange services
- To maintain key security
- To optimise sales and occupancy by promoting the hotel and its outlets
- To take reservations for accommodation
- To refer any complaint to the Senior Guest Service Agent or Assistant Manager
- To liaise with Housekeeping regarding guests' requests for extra beds, baby cots and any other accommodation request
- To maintain stationary levels as required
- To monitor hotels occupancy status and to check availability
- To be fully familiar with all hotel emergency procedures
- To report any potential health or safety hazards promptly to the Front Office Manager / Duty Manager
- To ensure all duties are carried out in line with the hotel policy, with high standards of personal appearance, personal hygiene, correct uniform and name badge as outlined in the staff handbook
- To carry out any other duties when directed by the Front Office Manager / Duty Manager

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