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Guest Service Ambassador

2 weeks ago

Singapore beBeeAmbassador Full time $3,000 - $4,500

Job Title: Guest Service Ambassador

This role requires an individual who can deliver exceptional customer service to guests, ensuring a smooth and pleasant stay. The Guest Service Ambassador will be the first point of contact for guests upon arrival and departure, providing assistance with luggage and answering any questions they may have.

Key Responsibilities:

  • Provide courteous and efficient service to guests, responding promptly to their requests and inquiries.
  • Establish rapport with in-house and long-staying guests, offering assistance as needed.
  • Liaise closely with Front Office staff to ensure seamless communication and coordination.
  • Stay informed about local attractions, events, and conferences, and provide recommendations to guests as required.
  • Maintain accurate records of guest movements and luggage storage.
  • Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Familiarity with hotel operations and procedures.
  • Basic knowledge of local area and attractions.

Benefits:

We offer a competitive salary and benefits package, including opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

About Us:

We are a dynamic and growing hospitality company that values our employees and strives to create a positive and inclusive work environment. We are committed to delivering exceptional service to our guests and exceeding their expectations at every touchpoint.