Guest Service Ambassador

1 week ago

Singapore beBeeGuestService Full time $4,500 - $5,400

Job Title: Guest Service Ambassador

">Job Description">

We are seeking a highly skilled and energetic Guest Service Ambassador who embodies the spirit of excellence in customer service. This role plays a vital part in creating unforgettable experiences for our guests by providing personalized attention, resolving issues promptly, and exceeding expectations.

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Main Responsibilities:

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  • ">
  • Provide exceptional service to guests by being attentive, responsive, and knowledgeable about our offerings.">
  • Maintain thorough understanding of all menu items, ingredients, and beverage options to make informed recommendations.">
  • Handle guest inquiries and concerns with professionalism, empathy, and tact, escalating issues to supervisors as needed.">
  • Upsell menu items and suggest alternatives to enhance the dining experience.">
  • Participate in ongoing training programs to stay up-to-date on skills and knowledge required to deliver exceptional service.">
  • Familiarize yourself with our POS and inventory management system to provide accurate information and resolve technical issues.">
  • Adhere to procedures for cash handling, confidentiality, stock control, lost property, and pilferage prevention.">
  • Conduct regular inspections to monitor operating supplies, equipment, and reduce waste and spoilage.">
  • Maintain cleanliness and organization of the restaurant and surrounding areas.">
  • Perform opening and closing duties according to established procedures.">
  • Develop positive working relationships with colleagues and operational functions.">
  • Punctually report to duty, wear the correct uniform, maintain personal appearance, and hygiene standards.">
  • Directly report to the Restaurant Manager.">
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Requirements:

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To excel in this role, you must possess:

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  • ">
  • A professional demeanor, comfortable building rapport with guests, colleagues, and coworkers.">
  • The ability to converse effectively and grasp the essence of menu knowledge.">
  • An energetic and hardworking attitude with a positive outlook.">
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About Us:

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We value our employees and offer opportunities for growth, development, and recognition. Our goal is to create a work environment that promotes teamwork, innovation, and mutual respect.

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