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Guest Services Ambassador

2 weeks ago

Singapore beBeeAmbassador Full time $3,000 - $4,500

Role Summary:

 

We are seeking a highly skilled and motivated Guest Services Ambassador to join our team. As a key point of contact for guests and employees alike, you will be responsible for ensuring seamless guest experiences through exceptional communication and interpersonal skills.

This is a fantastic opportunity to grow with our organization in a dynamic role that requires strong problem-solving skills and the ability to work independently. You will be responsible for monitoring inventory, ordering supplies, and notifying Loss Prevention/Security of any guest reports of theft.

Responsibilities include responding to guest requests for special arrangements or services, gathering and providing information to guests about the property and surrounding area amenities, answering and recording all guest calls, messages, requests, questions, or concerns, and assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.

Requirements:

• Strong communication and interpersonal skills

• Ability to work independently and make informed decisions

• High level of guest satisfaction and service quality

• Knowledge of hospitality industry standards and practices

• Ability to stand, sit, or walk for extended periods of time