Officer, Customer Care
2 weeks ago
**OUR PARTNER**:
Spectra Singapore
**DEPARTMENT**:
Customer Care
**OVERVIEW**
***:
**RESPONSIBILITIES**
***:
- Identify improvements and propose recommendations to address operational challenges
- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Work on special projects (such as review and development of training curriculum and standard operating procedures) as assigned
- Ad-hoc duties and projects as assigned or needed
- Opportunities to work across the various venues of Singapore Sports Hub
**QUALIFICATIONS**
***:
**Required**:
- Minimum GCE ‘O’ Levels
- Pleasant personality and passion for service excellence
- Must be able to work on rotating shifts including weekends and Public Holidays
- Excellent communication and interpersonal skills
- Proactive, self-motivated and keen learner
- A team player with excellent listening and problem-solving skills
- Able to work in a fast-paced environment and comfortable with ambiguity
- Meticulous and takes pride in delivering consistent high quality work
**PREFERRED**
***:
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Prior customer care experience preferred
- Prior experience in Point-Of-Sales system and cash handling
- Please include the following items in your resume:
- Current & Expected Salary
- Passport-size photograph
- Notice period / Date of Availability
-
Customer Service Officer
1 day ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Customer Care Officer
2 weeks ago
Singapore SBS TRANSIT RAIL PTE. LTD. Full timeThe Customer Care Officer plays a critical role in providing an interface between our customers and the Company. Officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction. **Responsibilities**: - Man the hotline when rostered - Able to work on some weekends when rostered - Participate as member of...
-
Customer Care Officer
2 weeks ago
Singapore UNITED OVERSEAS INSURANCE LIMITED Full time**About the Division/Dept** The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers. **Job Purpose** As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You...
-
Customer Care Officer
2 weeks ago
Singapore JJ CONSULTING SERVICES Full timeOur Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).Customer Care Officer (Shift hours/ Location Raffles Place)Job Responsibilities - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller,...
-
Customer Care Officer
7 days ago
Singapore UNITED OVERSEAS INSURANCE LIMITED Full timeRoles & ResponsibilitiesAbout the Division/DeptThe Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.Job PurposeAs a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer...
-
Customer Care Officer
6 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeWe are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Jobs Highlights**: - Professional training provided - Fun and...
-
Customer Care Officer
2 weeks ago
Singapore Singtel Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
-
Customer Care Officer
7 days ago
Singapore Singtel Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
-
Customer Service Officer
1 day ago
Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full timeWe are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Jobs Highlights**: - Location: Kallang - Nearest MRT: Mattar...
-
Customer Care Officer
3 weeks ago
Singapore TELISTAR SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Care Officer Work location: Toa PayohCall & Service Activity ManagementAnswer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer's request and contract obligations ...
-
Customer Care Officer
7 days ago
Singapore TELISTAR SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Care OfficerWork location: Toa PayohCall & Service Activity ManagementAnswer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer's request and contract obligations ...
-
Customer Care Officer
5 days ago
Singapore TELISTAR SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Care OfficerWork location: Toa PayohCall & Service Activity ManagementAnswer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer's request and contract obligations ...
-
Care Consultant, Care Transition
2 weeks ago
Singapore Agency for Integrated Care Full time**Job Snapshot**: **Employee Type**: - Full-Time- **Location**: Singapore- **Job Type**: - Other- Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner - Manage the day-to-day AIC Link operations to deliver...
-
Customer Care Officer
3 days ago
Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Full timeRoles & Responsibilities Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be...
-
Customer Care Officer
4 days ago
Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Part timeRoles & ResponsibilitiesJal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be...
-
Customer Care Officer
1 week ago
Singapore JJ Consulting Services Full timeOur Client is an established company in Singapore, who is seeking to recruit Customer Care Officers. Customer Care Officer (Immediate Opening/ Office Hours) Trainings are provided/ Fresh Graduates Welcome! **Responsibilities**: - Provide quality customer service to customers either by telephone or electronically - Respond and follow up promptly to...
-
Officer, Customer Care
2 weeks ago
Singapore Singapore Sports Hub Full time**OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: **RESPONSIBILITIES** ***: - Identify improvements and propose recommendations to address operational challenges - Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines - Maintain secure...
-
customer care officer
7 days ago
Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full timeRoles & ResponsibilitiesWe are looking for a customer-focused and proactive individual to join our team as a Customer Service Officer. The ideal candidate will be responsible for providing outstanding service, addressing inquiries, and resolving customer issues efficiently and professionally. This position requires strong communication skills, attention to...
-
customer care officer
2 days ago
Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full timeRoles & ResponsibilitiesWe are looking for a customer-focused and proactive individual to join our team as a Customer Service Officer. The ideal candidate will be responsible for providing outstanding service, addressing inquiries, and resolving customer issues efficiently and professionally. This position requires strong communication skills, attention to...
-
Care Consultant, Care Transition
5 days ago
Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full timeRoles & ResponsibilitiesCarry out assessment on client care neds in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in identifying...