customer care officer

2 weeks ago

Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full time
Roles & Responsibilities

We are looking for a customer-focused and proactive individual to join our team as a Customer Service Officer. The ideal candidate will be responsible for providing outstanding service, addressing inquiries, and resolving customer issues efficiently and professionally. This position requires strong communication skills, attention to detail, and the ability to maintain a positive image of the company while managing various customer concerns.

Key Responsibilities:

· Respond to customer inquiries via phone, email, chat, or in person, delivering accurate information and effective solutions.

· Address customer complaints and concerns with empathy, professionalism, and attention to detail.

· Guide and assist customers in understanding and navigating our products and services.

· Process service orders, returns, invoices, and exchanges in an accurate and timely manner.

· Maintain up-to-date knowledge of company products, services, and policies to ensure effective problem-solving.

· Follow up on customer issues to ensure timely resolution and customer satisfaction.

· Record customer details, comments, and complaints accurately in our SAP system.

· Collaborate with other departments (e.g., technical support, spare parts team) to resolve complex customer issues.

· Coordinate with service partners to schedule servicing appointments.

· Closely coordinate with the service partner to ensure the entire service process is resolved.

· Provide face-to-face customer support when needed.

Basic Skill Set:

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

· Experience with SAP is preferred.

· Ability to remain calm and professional in high-pressure situations and manage challenging customer interactions.

Required Qualifications:

· Minimum of a Diploma or Degree, or equivalent experience.

· Strong verbal and written communication skills in both English and Chinese.

· Ability to multi-task and manage competing priorities.

· Excellent problem-solving abilities and strong attention to detail.

· Capability to work independently as well as part of a team.

· Flexible and adaptable with the ability to work in a fast-paced environment.

· Ideally, at least two years of experience in a similar customer service role.

Working time:

· 5 days a week, from 8:45 AM to 5:30 PM

· Rotating Saturday shifts once a month from 9:00 AM to 1:00 PM

Tell employers what skills you have

Ability to Multitask
Microsoft Office
Strong Attention To Detail
Customer Support
Customer Care
PowerPoint
Adaptable
Customerfocused
SAP
Attention to Detail
Communication Skills
Customer Satisfaction
Customer Service
Technical Support

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