Customer Care Officer

4 days ago

Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Part time
Roles & Responsibilities

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be the first point of contact for our clients.

Key Responsibilities:
Greet clients with warmth and professionalism upon arrival
Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information
Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.
Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts
Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention:
Sending Personalised Welcome Message after ensuring the Profile Completeness is done
Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain existing trackers using Google Sheets
Keep track of supplies and notify the manager when inventory levels are low

Requirements:

  • O Levels or Poly Diploma on any field
  • Previous experience in a customer service or receptionist role (experience in a wellness or fitness environment is a plus).
  • Strong communication and interpersonal skills.
  • A passion for helping others and a commitment to providing outstanding customer service
  • Ability to multitask and handle a fast-paced environment
  • Reliable and punctual, with a strong work ethic.
  • Able to handle toilet hygienes and studio cleaning as part of the studio maintenance

Must be able to commit either these hours;

Shift 1

  • Mon - Fri 8am - 1pm
  • Weekends/PH 8am - 5.30pm

Shift 2

  • Mon - Fri 4.30pm - 9.30pm
  • Weekends/PH from 8am to 5.30pm

Training will be provided.
Only applied if you are able to commit to the hours

Able to start immediately will be an advantage. Must be able to commit min 3-4 days including weekends

Tell employers what skills you have

Ability to Multitask
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Job Descriptions
Fitness
Customer Care
Yoga
Good Communication Skills
Attention to Detail
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Google Sheets
Customer Service Experience

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