
Customer Care Officer
1 week ago
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
**Responsibilities**:
- The Customer Care Officer is responsible for handling inbound calls from customers in an efficient and effective manner. He / She is expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
- Deliver personalised service over the telephone to callers on enquiries related to the client in an effective and efficient manner.
**Requirements**:
- Minimum 'N' level, Nitec, Higher Nitec and above
- Able to communicate effectively and fluently
- Willing to commit to alternate half day Saturday
- _We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._
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