Customer Care Officer

2 weeks ago


Singapore JJ CONSULTING SERVICES Full time

Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).Customer Care Officer (Shift hours/ Location Raffles Place)Job Responsibilities
- Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
- Key Roles & Responsibilities
- Provide quality customer service to customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Handle customer service hotline and provide first level of support.
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Follow Standard Operating Procedures closely.
- Work as a team and ensure that the contact centre service level is met.
- Any other tasks assigned.Job Requirements:

- Customer-oriented with good interpersonal and communication skills
- Highly adaptable to a fast-paced and dynamic environment
- Pleasant disposition and personality
- A team player

Not Specified



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Care Officer

    2 weeks ago


    Singapore SBS TRANSIT RAIL PTE. LTD. Full time

    The Customer Care Officer plays a critical role in providing an interface between our customers and the Company. Officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction. **Responsibilities**: - Man the hotline when rostered - Able to work on some weekends when rostered - Participate as member of...

  • Customer Care Officer

    2 weeks ago


    Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

    **About the Division/Dept** The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers. **Job Purpose** As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You...


  • Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

    Roles & ResponsibilitiesAbout the Division/DeptThe Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.Job PurposeAs a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer...


  • Singapore TELE-CENTRE SERVICES PTE LTD Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Jobs Highlights**: - Professional training provided - Fun and...

  • Customer Care Officer

    2 weeks ago


    Singapore Singtel Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore Singtel Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Jobs Highlights**: - Location: Kallang - Nearest MRT: Mattar...

  • Customer Care Officer

    3 weeks ago


    Singapore TELISTAR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Care Officer Work location: Toa PayohCall & Service Activity ManagementAnswer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer's request and contract obligations ...


  • Singapore TELISTAR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Care OfficerWork location: Toa PayohCall & Service Activity ManagementAnswer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer's request and contract obligations ...


  • Singapore TELISTAR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Care OfficerWork location: Toa PayohCall & Service Activity ManagementAnswer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer's request and contract obligations ...


  • Singapore Agency for Integrated Care Full time

    **Job Snapshot**: **Employee Type**: - Full-Time- **Location**: Singapore- **Job Type**: - Other- Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner - Manage the day-to-day AIC Link operations to deliver...


  • Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Full time

    Roles & Responsibilities Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be...


  • Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Part time

    Roles & ResponsibilitiesJal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be...


  • Singapore Singapore Sports Hub Full time

    **OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: **RESPONSIBILITIES** ***: - Identify improvements and propose recommendations to address operational challenges - Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines - Maintain secure...


  • Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers. Customer Care Officer (Immediate Opening/ Office Hours) Trainings are provided/ Fresh Graduates Welcome! **Responsibilities**: - Provide quality customer service to customers either by telephone or electronically - Respond and follow up promptly to...


  • Singapore Singapore Sports Hub Full time

    **OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: **RESPONSIBILITIES** ***: - Identify improvements and propose recommendations to address operational challenges - Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines - Maintain secure...


  • Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full time

    Roles & ResponsibilitiesWe are looking for a customer-focused and proactive individual to join our team as a Customer Service Officer. The ideal candidate will be responsible for providing outstanding service, addressing inquiries, and resolving customer issues efficiently and professionally. This position requires strong communication skills, attention to...


  • Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full time

    Roles & ResponsibilitiesWe are looking for a customer-focused and proactive individual to join our team as a Customer Service Officer. The ideal candidate will be responsible for providing outstanding service, addressing inquiries, and resolving customer issues efficiently and professionally. This position requires strong communication skills, attention to...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesCarry out assessment on client care neds in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in identifying...