Customer Care Officer
2 weeks ago
Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).Customer Care Officer (Shift hours/ Location Raffles Place)Job Responsibilities
- Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
- Key Roles & Responsibilities
- Provide quality customer service to customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Handle customer service hotline and provide first level of support.
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Follow Standard Operating Procedures closely.
- Work as a team and ensure that the contact centre service level is met.
- Any other tasks assigned.Job Requirements:
- Customer-oriented with good interpersonal and communication skills
- Highly adaptable to a fast-paced and dynamic environment
- Pleasant disposition and personality
- A team player
Not Specified
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Singapore Singapore Sports Hub Full time**OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: **RESPONSIBILITIES** ***: - Identify improvements and propose recommendations to address operational challenges - Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines - Maintain secure...
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